Map
Detailed Information
- Place Types Hospital
- Address 50 Old Jamaica Rd, Bermondsey, London SE16 4BN, UK
- Coordinate 51.4969112,-0.0693164
- Website https://www.b-spa.co.uk/
- Rating 2
- Compound Code FWWJ+Q7 London, UK
Openning hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday Closed
Photos
Reviews
Couldn't even make it to my EPC appointment as the roads nearby were gridlocked and there was no parking nearby. A surgery at such location should not be a suitable EPC clinic.
- Doctors and nurses are good and helpful from my experience.
- Most of the front staff is polite and helpful (there are two of them who are quite argumentative though)
The reason for the two stars is that we had 3 issues.
One causing my mother in-law to be deregistered from her current GP and psychiatry because they gave us the wrong form: they gave us the form to register at the practice permanently rather than temporary.
Then Bermondsey Spa Medical Practice claimed that they cannot stop the process. When we contacted the current GP, they said that it can be stopped and they did it for Bermondsey Spa Medical Practice.
One causing me to be de-registered when a private GP service asked access to my files.
Something has to be fixed in the way they handle the registrations.
It seems the reception staff received some training but I never had problems though. Very helpful and friendly. The phone system has improved. They're very busy at times so be prepared to wait up to 20 minutes on the phone before hearing a human voice.
The new online appearance and services are amazing . Carry on!
Per the other negative reviews, this practice should be closed, especially given the CQC negative review that produced little improvement. I have been trying to get a Referral from them for 4 days for a stranded Russian visitor with a serious shoulder injury, with multiple emails including forwarding the request from a specialist clinic.
All I get is 'Your email has been forwarded to a doctor'.
I've written to the CQC who are toothless.
Perhaps the local M.P. will be more effective.
I wish i could give this zero stars. It saddens me to know this as the main purpose of a receptionists job is to help find a slot for people to see the doctor.
just as much as GPs are helpful, their receptionists are not. In fact, they are dragons spitting fire at you when you’re at your most vulnerable. This really isn’t the way to deal with the sick, after all, you just want to get better, but there’s a barrier between you and the doctor – the dreaded GP’s receptionist that dealt with me called Maria. She COMPLETELY PUTS ME OFF FROM COMING HERE. People like her are the ones that seriously need intensive training and to be taught manners.
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