Royal Hospital For Neuro-disability

My mum had a massive stroke 16 Dec 2006. Her heart stopped several times and the resus team managed to get it going after 30 -40 mins. Mum was in intensive care for weeks and weeks, very swollen all over and a tracheotomy helping her to breath. My mum, Linda was transferred to another hospital to change the tracheostomy which they couldn’t do at her own hospital in Newham. Mum was transferred back again to Newham. But after several weeks we could tell she was responding to our voices and she could let us know she was “in there.” One day on a visit a Locum Dr told me that mum had stopped breathing for 10 mins as her tracheotomy had got blocked in the night, one of the nurses resuscitated her despite a DNR over mum’s bed, as a result she received further brain damage and mum wasn’t really responding to us at all after that. Mum then was assigned a named nurse who was very good. Weeks later the hospital was transferring mum to The Royal Neurological Hospital in Putney. My brothers and I were happy mum was going where she could get more specialised care. The hospital was lovely, the staff were wonderful, the other patients in my mum’s ward were terrific. Mum was well looked after and all her needs were met. The staff were amazing with us and really cared for us too. Several time’s I raced down to London from Leicester as mum was gravely ill and time and time again she pulled through! During this time my mum’s sister Carol died as a result of a heart attack and it was a terrible time for our family, my poor mum never knew! After a few more months it was evident what the outcome for my mum would be but you still cling to hope. Every weekend I spent with my mum was a gift. I was 5 month pregnant with my third child and the driving 3 hrs to mum and back home was exhausting but you just do it for the people you love. Then came the phone call while I was at work that I needed to go to her and this time I knew instinctively this was very serious. Mum was moved to another hospital to deal with the infection as Putney wasn’t geared for this. Mum was extremely poorly and we were told that she wasn’t coming back from this infection. The Drs made her comfortable as they had discussed with us and we made the decision to finally let her go. I can’t tell you how much the love and care we received from the staff at the The Royal Neurological Hospital, Putney meant to me and my family, it was everything to us. Mum passed away peacefully on 13 June 2008. I had my daughter 23 Aug 2008, Tanzi Linda Carol. Thank you to everyone who looked after Linda Chambers at the RNH Putney❤️

A wonderful hospital with amazing staff who really care and look after everyone really well. There are lots of different activities for patients and residents to do and you can even go on trips if you want to. Ivery been a resident over 2 years now and I am extremely happy here.

An excellent hospital with wonderful caring staff! I wouldn't want my family anywhere else! They have beautiful gardens and all patients and residents are well looked after and happy!

This institute was a recommendation from another hospital - and taking into account this was meant to be the best in the area, the story was actually completely different. While at this facility not only was the staff rude and impatient with patients and visitors alike - they struggled to put any effort into the care they were suppose to provide. Patients would be left alone and at time in a dreadful state, and the management simply took no charge. There were some exceptional and lovely people but this was overshadowed by the overall experience. My advise would be that if you care for your loved ones then please do not send them to this hospital. I was advised this was the best and it was nothing short of hell for both me, my family and my father.

As a professional, I have to tell the truth about this hospital, Kind staff, well trained and always helpful, is my favourite. Don't miss the English Breakfast at the canteen and the coffee! Very good price and excellent food.