Map
Detailed Information
- Place Types Hospital
- Address 114 Augustus Rd, London SW19 6EW, UK
- Coordinate 51.4432917,-0.2177161
- Website http://www.stpaulscottage-surgery.co.uk/
- Rating 3.5
- Compound Code CQVJ+8W London, UK
Openning hours
- Monday 8:30 AM – 6:30 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 6:30 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 6:30 PM
- Saturday 8:30 – 11:30 AM
- Sunday Closed
Reviews
Grateful to have such a professional and friendly surgery local to me in SW19. In times of Covid/lockdown, they have been amazing. Through them I’ve had pain relief and a swift MRI at St George’s. Reception are always helpful, call backs from Doctors - professional and reassuring. Thanks so much and stay safe all of you.
Absolutely abysmal service, very hard to make appointments with them. My mother paid £120 to have a medical job certificate check and was treated poorly and did not receive the certificate due to poor service, she was not helped with her BP monitoring tests and we did not receive a refund from them either. One of the GP doctor's treated my mother poorly and started arguing with her just for the fact that she was able to get better without medications. This awful experience has stressed out my mother and we are extremely disappointed.
Very unhelpful reception staff. Extremely difficult to get an emergency appointment. Rang the doctors at 8:30am and couldn’t get through, I tried for half an hour. I wasn’t put on hold or held in a waiting line, I couldn’t get through to a ringing dial at all. A recorded message told me to call back later and the phone-call then ended, this happened consistently for 30 minutes. I ended up walking down to the doctors and was told a doctor would call me, I confirmed my correct mobile number before leaving. I received no phone-call as they had an incorrect number.
I received a letter from the doctors asking for me to come in for an appointment urgently and I am still unsuccessful in doing so.
Since moving to the area 10 years ago I've used this surgery. I've always been able to get a same day appointment whenever I've needed to, you just need to call at 8:30am. Doctor's have all seemed good.
If you can see doctors then the practice is great. However, the receptionists are unhelpful, have no empathy and little to no common sense and should not be working in a caring profession. The front desk lets the whole practice down. I am not ill often - rarely - but these receptionist make your blood boil.
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