Old Kent Road Post Office

Very bad service in all the Royal Mail I have encountered. Went in to return a parcel which the postage is paid for. However, because there’s another label on the package like all other packages we received, the man offered me a bag without letting me know that I have to pay for it until after I have used. What is this? A trick to get me to buy a bag? I would just tear off the label on the bag if I was told to pay for a bag!

Very slow staff. Always a long queue. One staff member walked off whilst serving someone, went next door and grabbed a coffee and returned. Poor service. Bags full of post/ parcels to be sent in waiting room with everyone else. Easy to be stolen.

Q up here since 9am but now 920am still not open! The only men inside the post office always force ppls purchase their paper bag £2 to return goods ! Can I know any place can report this staff ?

One of the worst experiences I've had.. This place deserves no stars! I would like to start of by saying I have never wrote a review and the experience I have today was by far the worst one. I went here around 12pm to post some items that I had. while arriving, I noticed the sign outside saying only 3 people are allowed in the store, therefore, I stood in the line to wait my turn. After waiting my turn, I proceeded inside with my bike as I didn't to lock it up outside. I was then told that bikes are not allowed inside without any reason by a clerk with glasses. I then took my bike and locked it outside. I came back inside to have the other clerk tell me that there are only 3 people inside, and that I had to wait back in the line. The clerk with the glasses didn't make no attempt to say that was there before and I had waited my turn. Along with customers saying that I jumped the queue and forcing their way towards the clerk. While the clerk with the glasses just blankly stares and does nothing to resolve the situation. I then stood back in the line. My turn now comes to the clerk with the glasses. He rudely helps me with the items that I had, like I was the one causing all the commotion. while I to pay for an item that I was sending out (others were prepaid), I was charged a ridiculous amount and I was not told the options that I were available. so the price was £6.**, I then told him that is way to much and that it should be cheap, I would gladly post it somewhere else. He then brung to the price to £4.**. During my time at the counter, they had a delivery that came from Royal Mail. The clerk stopped what he was doing with me and accepted the delivery. He then spent around 4 minutes seeing where his delivery that arrived goes and what he should do with it. Then after realising that he is still serving me and just rudely tells me the total and where to put it, with the rudest and careless look on his face. After this encounter, I will never go to this Post Office again, and I will never recommend it for anyone else. Save your integrity and self respect for another branch.

They WILL try to overcharge you. They tried it with me. I gave them the benefit of the doubt. Could have been a legit mistake. Then they overcharged my mum, so I looked up their reviews only to see they do it to everyone. It’s a shame they are allowed to keep on doing this.