Home United Kingdom England Regent Street St. James’s Post Office

Regent Street St. James’s Post Office

11 Regent Street Saint James's, St. James's, London SW1Y 4LR, UK

+44 20 7930 9538

Map

Detailed Information

Place Types Post office
Address 11 Regent Street Saint James's, St. James's, London SW1Y 4LR, UK
Coordinate 51.508422,-0.1338137
Website https://www.postoffice.co.uk/
Rating 2.5
Compound Code GV58+9F London, UK

Openning hours

Monday 9:30 AM – 5:30 PM
Tuesday 9:30 AM – 5:30 PM
Wednesday 9:30 AM – 5:30 PM
Thursday 9:30 AM – 5:30 PM
Friday 9:30 AM – 5:30 PM
Saturday 11:00 AM – 4:00 PM
Sunday 12:00 – 2:00 PM, 2:15 – 4:00 PM

Photos

Reviews

Rozi S (12/17/2020)

I used Post Office a few times, and mostly had bad experience. Looking at other reviews I am not suppressed by it now. The staff does not appear to have much training and have poor customer service attitude. At every occasion they try to upsell and overcharge you. They do not tell you about all option, so you have to find online about it first. Unless you are happy to pay anything. It would indicate that their wages depend on amount of money taken. Why otherwise always attempt to offer only most expensive options? I regularly sell an item that I post as "large letter" at my two local Post Offices. Regent Street branch staff always refused it and ask that I post it as small parcel. Obviously their option is more expensive . The envelope is well within required thickness to be large letter. I am looking forward to the day when automated service replace those people completely. Now I use "self service till" there and pay what is correct, with ought being overcharged. Only great member of staff is a lady that has speech difficulty, Her level of customer service is great. Others.... "need for improvement"

Alfonso (12/11/2020)

I went to the Regent Street St.James's Branch for a “CRB & ID Verification Service” after having checked on the website that they provided the service. The lady assisting the queue told me that they do not offer this service. I was surprised as the website stated the contrary, but assuming that there may be changes due to Covid-19 (I work in retail and am aware of short time changes that might not be immediately updated online) I asked if she could advise me on the nearest location I could go to. She simply reply to check on the website. I reinstated that the website listed the very same location I was in and please could she help me finding a different branch as the information on the website did not seem to be up to date. "You need to check on the website"...and she walked away. I am not one to complain, but this time I really felt I didn't matter even if I was politely and calmly asking for help to somebody who is supposed to assist customers.

Victoria Nanaya (10/12/2020)

Woman didn't even gave me to say anything! One of my 1st class parcel has been lost. She checked my recipe and said this is not even tracking number and I have nothing to do here! Excuse me? One number is working as a tracking number (but she has told me this is NOT tracking number) but another one not working (WOW). I can not even see my parcel registered in the system. And she didn't even wanted to listen to me! Worst service ever!

Krzysztof Czajka (10/18/2020)

I went there on the 29th of September. I don't know the gent's name but I guess he was a supervisor because everyone was asking him questions. I was sending masks to my mum and he helped me a lot with choosing the service. Super polite and really a great guy!

Michele Usuelli (10/28/2020)

I went to the post office on Oct 26 around 2PM. Wanting to ship a parcel, the lady was unable to help with basic information. On top of that, I got overcharged by over twice compared with the price displayed on the website, and the lady gave me vague answers when I challenged that. At the counter, they gave me wrong information about how the parcel is handled.

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