The Orchards

I hope whoever the manager is takes complaints seriously, I read another review of this place and he said that he couldn’t contact through phone, a Few days ago, we went in and the lady at the front desk was using the buildings phone to chat with her friends, speaking like a teenager when she’s clearly too old for that, she started spouting off how jealous everyone was of her..which let’s be honest no one would. Someone like that should not be in charge of a phone line, i do not see any mistake that these two reviews could be linked, maybe if the staff actually kept their private lives at home and acted in favour of this centre, things would be fine, also Rude staff, one of the lady’s helping the children was sweet and lovely one day and then absolutely awful the next, very rude and demanding, keep in mind if you’re like that with these children your going to get nowhere, KEEP your issues and private life at home, don’t get angry at kids who need help, Get better management because clearly this woman who acts like a spoilt, rude and ignorant teenager should’ve been sacked ages ago, I would Not bring any children who need help here, that’s if you can’t help it.

No one answers the phone, my daughter has an an appointment with the muskelatal department and she’s been in hospital and I can’t find the letter for the next appointment, and she’s not going to make it. But because I can’t get through on the phone I’ll probably get a letter telling me. If you don’t turn up then you will be taken off the list. And your website needs some helpful information, like a phone number & an email address

Went to an appointment with a family member here yesterday (22-8-18) and was pleasantly surprised at just how welcoming the receptionist was on arrival. A nice friendly smile, voice and manner that would initially calm anyone's appointment nerves when entering. This continued whist we were waiting to be called into appointment . Not only with others entering but when people were leaving and when answering the phone. I myself have a lot of appointments with in the medical field and although reception staff on the whole are kind and helpful there is no 'you will be fine.. Its OK...' type of voice or look from their eyes and more often than not a very forced smile if you're lucky! So this lady was a pleasant surprise from the normal 'robotic' routines normally shown. On the way out I thought to myself that we are all too quick to complain when things go wrong or staff are rude but not many give / receive praise where its due... So i I went and told the receptionist excatly what I have basically said above. It truly made her day! Hence putting it on here too in the hope her boss may see and just say a sincere 'Thank You' for a job well done. Would also like to add the person who app was with called us in early.. A nice refreshing change for an NHS app anywhere and was also lovely and professional. The building its self very nice and clean from what I saw.. Not that I was really looking... But had no obvious dirty tables or seats.. No Tissues laying about or plastic cups/bottles etc. Well done The Orchards... You doing great!!!

Impressive building with good services