Map
Detailed Information
- Place Types Post office
- Address 70-72 High St, Ashford TN24 8TB, UK
- Coordinate 51.1495261,0.8721021
- Website https://www.postoffice.co.uk/branch-finder/2049252/ashford
- Rating 2.7
- Compound Code 4VXC+RR Ashford, UK
Openning hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 1:00 PM, 1:30 – 5:30 PM
- Wednesday 9:00 AM – 1:00 PM, 1:30 – 5:30 PM
- Thursday 9:00 AM – 1:00 PM, 1:30 – 5:30 PM
- Friday 9:00 AM – 5:30 PM
- Saturday 9:00 AM – 12:30 PM
- Sunday Closed
Photos
Reviews
Sad place now. No longer sell Post Office range
The fact that there's a post office at all in town rated a point. Otherwise it's shockingly poor. There are now only 3 counters and one for foreign currency, I've rarely seen 3 counters open, usually it's two and it's not unusual for one member of staff to have to ask advice of the other so regularly you get 2 staff serving one customer. The automated tills also often don't have anyone there to assist unlike when it used to be a dedicated post office and there was always staff to assist. There have been times when the post office has had to close altogether at lunch time due to staff shortage, which is totally unacceptable. The service is slow, there's no sense of urgency from the staff and the queues are long. Today I went in to find 2 service points (one manned by a brand new member of staff), it took me 20 minutes to get served and there was never less than 14 people in the queue, when I left there were 21 (annoyed) customers waiting in the queue. This seriously needs sorting out, absolutely appalling!
I mean is it better this post office compared to the old one in town ? - No , but is it really bad? -no i don’t think so .. customer service its ok, got everything you need as well, still in good location. Giving 4 stars because of the self service machines which are always in some errors .. sometimes it’s annoying really...
Good location... glad that the new post office works some hours on Sunday. Other this points everything is worse than the old one specially some of the staff are rude and totally doesn't want to help- when I did a check out at the self service .. some one should collect the parcel at the end .. (usual) . No body came . The lady in the end asked me to join the queue .. (!!!!!) .. so why putting self service machine.
Staff are rude, and don't seem to know what they are doing. Asked two colleagues the same question and got totally different answers and when I then checked online they were both wrong.
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