Murston Post Office

im not happy with Murston Post 0ffice, becouse there work one lady, which one never say hello and good bye, she is not regarding customers.

I paid extra to send a Signed For package from Murston Post Office containing some very important documents (my late sister's last will and testament and various other documents to her family's solicitor). The package never arrived. Royal Mail's online tracking said (and still says, 4 months later) that the package never left Murston Post Office. After all this time, apparently it's still awaiting collection from Murston Post Office! I made a claim with Royal Mail, who told me after several weeks that the claim could not be processed because Murston Post Office had only provided me with a handwritten receipt and not a computer generated one. I then took the matter up with Murston Post Office. The attitude of the manager was absolutely shocking. She said there was nothing she could do about it, and it was basically tough luck. She showed absolutely no concern at what had happened and she lacked any customer service skills. She just kept repeating the phrase "it won't be on our system any more". She made me feel like I was causing her an inconvenience. I'm absolutely disgusted with Murston Post Office. In summary, I paid extra money for a premium service. They lost my item and I didn't get a penny in compensation. They even refused to refund me the sum I paid them for the Signed For service! So what exactly are Murston Post Office providing with their premium Signed For service? NOTHING. ABSOLUTELY NOTHING. You don't get extra peace of mind that your item will be taken care of, and you don't get a penny in compensation if they lose it. They're just charging you more money for the privilege of them losing your item!

My reason for reviewing here is for the convience of all my Amazon orders coming to this post office. Its nice to be reassured that items can be safely left here until im in town to collect them. Highly recommended Local Collect Site.