Belvedere Medical Centre

Update: enrol on another GP and make yourselves a favor! Staff is rude, doctors never available and the waiting park is on parking lot! Edited: after going there for more than 1 year (when I can’t use private insurance), I only have one thing to say: please change the staff or teach them how to speak to people ASAP! They are very rude, patronising and make one feel very uncomfortable. I have just registered and my first impression is pretty awful. I arrived at 18.08, waited 10 mins for my turn and when I asked to register, the receptionist said that I had to take the forms home as she will be closing soon (note that her colleague had already switched off the computer around 18.15). I have asked the lady for the forms, completed all (must confess that 75% of the questions are asked at least 4 times so pretty bad use of paper) all before 18.30. The lady was so rude that just mumbled some passive aggressive words towards me. She has mentioned that the application will take longer than normal to register - I’m pretty sure why ... I hope this was all bad luck as some of the reviews are pretty good. Update: 1 month later, I’m still waiting for my application to be completed by the medical centre... New update: 6 months later, all my contact details have been deleted from the system and no one seems to be accountable for! Which meant I didn't receive important referral letters, but the only answer I got from the reception team was "It wasn't me"... Shaggy said the same words... Their service is pathetic.

The admin side of this surgery is terrible. It's impossible to reach them by phone, in desperation I have sent 3 emails over a period of about 3 weeks and have asked for confirmation of receipt, to this this date I have still not had the courtesy of a reply. This surgery is definitely not open for business.

Phones are constantly down and staff fail to realise that a phone that doesn’t ring signifies an error with their line as opposed to a quiet day/ a break 🙄

Almost impossible to book an appointment. Surgery suggest appointment should be booked only on app. App says not appointments made available by surgery. Rarely anyone will pick up call.

Just a few minutes ago had the phone slammed down on me by one of the receptionists. That was very rude all because I asked a few very relevant questions. She was unable to tell me if this is the service we will get for the foreseeable future although Matt Hancock says the NHS which includes the GP surgeries should be back to normal. This surgery is ABSOLUTELY FANTASTIC AND VERY COMPETENT for the many years I have been with them, always rated high by me BUT very recently I noticed the rudeness from some of the receptionists not all, like the person this morning who was rude and did not like answering a few relevant questions. She told me "go to Urgent care " as our surgery is not urgent care and now that was out of order on her path. She needs to be spoken to and to cut out the rudeness. Monday morning I suppose. Doctors and nurses are all FANTASTIC and very knowledgeable . No complaints against them.