Royal Mail Leamington Spa Delivery Office

Rude staff. Keep delivering items on days not requested then sending them back causing a lot of hassle. Most recent is my daughters school uniform. Asked to leave in a safe place and they did not - instead said I wasn’t in and left a card. Then asked for Saturday redelivery to which they ignored and tried to deliver today - Friday. I work so was not in. Now expecting them to not try to deliver on Saturday and instead return the parcel. Writing a formal complaint as it is beyond ridiculous at this point. Lady in the post office refused to give me the complaints procedure previously when they sent a package back to America after attempting to deliver it on the wrong days. I have all emails and proof stating my delivery preferences have been ignored on 3 separate parcels. 1 of which was then sent back to America and caused me financial loss. Abysmal service.

Shocking service. Opening times online are different to the actual opening times. Latest excuse for bad service is corona🤷🏼‍♂️ only open 2hrs a day! Mail intercepted to make fraudulent claims against my address. Endless lost items. If anything is sent by Royal Mail it’s guaranteed to go missing! No replies ever from customer services. Always get miss delivery cards despite being in. Deserves to go bust and when it does no one should be surprised!

Honestly don't know how this business is allowed to be run like this. Missed delivery card states it's open 10 hours a day but the reality is 2-4 hours with times constantly changing - this has been going on since Jan to my knowledge, all you need to do is update the delivery card to reference your changing opening times and maybe direct people to the website. Staff unhelpful at best and Royal Mail vans parked everywhere - double yellows, loading etc... so can't park anywhere near the office (which is almost always closed). Utterly unacceptable. Someone is responsible for this and really needs to make some positive changes - it wouldn't be allowed for other postal/courier services why does this private company get to act like this?

Wow! After looking at the reviews for this place I’m not surprised the majority of them are 1 stars! The woman named Teresa that works behind the counter was so unhelpful this afternoon when I called in on my way home from work. Her attitude was disgusting. I tried to explain my situation to her, but she wouldn’t let me finish my sentence and kept rudely interrupting me. She went on to tell me she ‘didn’t care’ whether I got my parcel or not! Beyond me how she has a customer facing job when she behaves like this.

The Royal mail are excellent at delivering junk mail and terrible at delivering parcels. They have no concern whatsoever if your parcel arrives safely or on time, they seem to operate in a very outdated ( Victorian) postal system which is proving more and more ineffective as the modern world evolves each year. They visit your house for seconds and leave red card, in their eyes thats their job done. Unfortunately they don't wait for you to answer the door. If your elderly or disabled they will not wait For you to answer door even if you phone to tell them before hand of your condition which effects mobility to answerthe door quickly. The red card will be the only thing recieved if you cant answer you door within 10 seconds and you will be waiting in a long queue at the collectionpoint which is also open limited hours . They expect you to be waiting at the door for them I think. I wouldnt be surprised if some postman have the red cards pre written achieving quicker delivery rounds allowing them to finish early. They can't wait to put that red card through you door they don't read notices that recommend neighbour deliveries they are too keen to post the red card and move on for their own gain. Do not use 2nd class postage service it does what it says on the tin its almost a ' knock door run' delivery service. No one is running anything at Royal Mail everyone seems to be just pushing their responsibility onto another department within the outfit and thus creating more work for other people. They don't seem to fully understand the benefits in working as a team everyone seems to have their own runs to do and don't care about others , the Royal Mail need to change their practices before other competitors take their market share. For such a large company they have little output. Im sure that there is a lot of people out of work right now who could do a much better job. DPD are best