Home United Kingdom England Cheltenham Post Office

Cheltenham Post Office

192-194 High St, Cheltenham GL50 1EP, UK

+44 1242 227125

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Detailed Information

Place Types Post office
Address 192-194 High St, Cheltenham GL50 1EP, UK
Coordinate 51.9008224,-2.0746341
Website https://www.postoffice.co.uk/
Rating 2.1
Compound Code WW2G+84 Cheltenham, UK

Openning hours

Monday 8:30 AM – 6:00 PM
Tuesday 8:30 AM – 6:00 PM
Wednesday 8:30 AM – 6:00 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 6:00 PM
Saturday 8:30 AM – 6:00 PM
Sunday 10:30 AM – 2:30 PM

Photos

Reviews

Jay M (09/19/2020)

Some of the rudest staff I've ever had the displeasure of dealing with. Particularly the middle aged blonde lady with glasses and the older darker lady. Yes, these are stressful times, but you do not take it out on your paying customers

Colin B (11/07/2020)

I use the local Post Office quite often as it is the closest to where I live. Some of the staff in the post office section can be good and i havent had many issues. But for people who are working in the public sector, their customer service skills are very good. The other day i went in, i waiting at the front of the Q and waited to be called. I was there for 10 minutes, then asked one of the 3 staff that were sat behind the desks if they were free. They laughed and said they are having system issues, and joked it must be in lockdown. They should say something along the lines of sorry for the inconvenience or tell the people in the Q there is an issue. Not make people wait when the issue may be there for a while. It is definitely not service with a smile and with 1 or 2 of the staff it seems like I am causing them geat inconvenience by asking for them to send my parcel. But some of the staff are good, the new self service area can be good and the man who usually operates that is helpful. At the moment they have the 2m distance rules which are clear on the ground.

J M (08/30/2020)

This is not a review, but my personal response to Roy Harwood and has not been approved by Post Office. Stars had to be chosen to make this post and I didn't want to be accused of falsely increasing the average. Dear R. Harwood, At the time when I informed you that they were out of order, I was rebooting two machines which became operational within 5 minutes. For the other two out of order kiosks a technician had been booked and visited on 29/08/20. Unfortunately, their faults are more serious and fixing them will require another visit from an engineer. I can reassure you that everybody is doing their share here, especially after losing three members of staff more than a year ago who were never replaced.

Sophie P (09/05/2020)

Not a review, but just to make our customers aware that the self service kiosks are currently unavailable. NCR are aware of the problem and are working to try and get them fixed as soon as possible. With these being unavailable, it means that waiting time for the counter may be longer than usual as we are having to put a lot more post through over the counters. Please be patient with us. Thank you.

Roy Harwood (08/28/2020)

Nightmare of a place to visit. Staff not assigned to correct locations where most customers are., so some doing nothing whilst others are stretched Even one individual pompously stood by the self service doing nothing but tell people it was out of order A fine example of rank bad management, all of whom should be sacked immediately.

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