Gloucester Post Office

The staff are brilliant. Always helpful and friendly. Worth 5 stars just for the staff.

For little Misunderstanding She asked me to apology to all the staff. And the staff are very rude. Than she was shouting get out . I wasn't rude to anyone . Staff are very angry and aggressive. Can i give 0 star instead of 1 ?

I ask the lady to put £10 on gas and she only put £5.00

I use the main post office regularly The Staff are friendly with excellent Customer Service, always helpful with your needs, Definitely recommend.

Came to this post office to do a special delivery, I been using this post office for 23+ years before that i remember coming here as a toddler with my mum. Over the last 5-6 i have noticed a sharp difference in the staff, not all but more & more are loosing that decorum, manners, polities, discretion etc etc. I wanted to post a special delivery and approached the counter, the cashier is in mid conversation with her colleague also another cashier next to her, i let them them carry on & wait, eventually my cashier whos name begins with H & finishes with N told me i had missed the deadline for the special delivery, i asked if she would try to see if we can get it as it was only over by 1 minuet, she said out right NO! ok, "please" i begged......NO! end of was the look i got from H. I carried on going through the process of booking my small parcel so to reach my customer a day after the next instead, no problem i said. The cashier as per routine asked me to place the item on the scale, she then asked me as per routine the value of the parcel........all this whilst she is chatting away to her neighbor cashier.......i replied £2500 please, she stopped talking & just looked at me as if i was from a different planet. From here onward is my main real complaint......she asked me again the value? i replied the same £2500, she looked at me as if i dint understand the queens English & re routed the question by askeing me what the item was? to which i replied it was an item of Jewellery, she is still looking shocked & preturbed, she edges off her seat & leaned forward in a very stern manner & looked at me oddley.....sizing me up almost, this cashier was obviously not comfortable with me posting a high valued item......was this or is this about colour i asked my self? can a person of colour be in possesion of such high valued item she was asking without asking? she then went further & asked if i would be able to prove what i say is in the parcel!!! At this point it felt like i was being spoken to by my master, can you"PROVIDE PAPERWORK TO PROVE THE VALUE"..........i was now in shock of what i was hearing, all i wanted to do was post a small parcel... i was now being interrogated by a a Royal mail cashier about "proof" & providing paperwork, this made me feel extremely uncomfortable, her attitude, her line of questioning, her lack of respect & manners was just beyond belief. To my surprise from the 6 members of staff that i saw non of them were black or Asian, it never use to be like that i recalled. This post office really needs to look at its staff & provide training for this the modern world & 2020, i was disgusted & sick by this individual & left by taking my parcel back & can happily say the next day i found a post office with an Asian women who owns the post post office next to a coop in Gloucester & she was brilliant, happy & helpfull, she is Asian but British born, i will never go back to the Kings Walk Post Office. Can i say racist? or is that playing the race card? how you term these notions to keep things the way you like.