Old Anchor Surgery

I HAVE ATTENDED MANY SURGERIES IN MY 82 YEARS BUT OLD ANCHOR IS TO MY THOUGHT THE MOST FRIENDLY AND WELL RUN I HAVE USED. AND HOPE IT CARRIES ON THAT WAY. MY LOVE TO ALL THE STAFF AND SEE YOU SOON ERIC

Never a wait, never busy always great friendly advice. Recommend

Not often one to write reviews, however in this instance (particularly regarding something as fundamental as a functioning doctors surgery) I feel it is necessary. As my local practice and as a young patient with a recently increased use of the Old Anchor Surgery I have been incredibly disappointed with the service received: - Staff seemingly unable to call back when promised - receptionists and Dr's guilty of this. - Nigh on impossible to get an appointment unless prepared to wait weeks/calling early in the morning on the day you wish to make the appointment - even then you're lucky to get one and it makes scheduling impossible for anyone with a job or other commitments. - Constant chasing required - over 5 phone calls and still waiting for a Dr's note 3 weeks after first requested, despite multiple promises that It would be posted etc. - Misdiagnosis from Dr's - benign Bone Tumor diagnosed as a varicose vein in a 21 year old male, own research and second opinion that lead to correct diagnosis. This is to mention but a few experiences recently and without touching on the similar negative experiences of family. It's a great shame as the Old Anchor Surgery has the potential to be a great village Dr's surgery. Please try and streamline your business, this sort of operation should be unacceptable across any industry, let alone one that is entrusted with peoples health and well being.