Premier Inn Portsmouth Havant South (Langstone/A27) hotel

Fantastic staff, very welcoming nothing was too much trouble. Friendly and polite from the time we arrived until the time we left. Breakfast was very tasty and plentiful. The room was comfortable, clean and we felt very safe in the current climate. We would definitely go there again and recommend the Inn to anyone wanting a great break. All staff should be very proud of the great job they are doing

The hotel was as you would expect although it felt very lacking in customer service and nobody ever came when we pressed the button at the front desk for service on all occasions. I gave up trying as it was frustrating me immensely. The sleep was okay for a hotel albeit the room was noisy, not really something the hotel can fix. Breakfast was a disgrace, we got down on time and waited for an extra ten minutes, we were greeted and seated and then it was a whirlwind of sweat flying everywhere from the 3 poor souls who were trying to serve everything to all tables. We didn't get everything we ordered and any interruption of the staff who were in autopilot would have meant someone else would not have got fed, I felt so bad when I asked for help after standing Infront of the coffee machine that read 'milk empty' for another ten minutes. My child was screaming as nobody got her milk. I paid full price for two premier Inn breakfasts and got the equivalent in headache and we left with empty stomachs as nobody even came back to our table to clear up. Infact when we realised my wife forgot her cardigan and she went back for it half an hour later, the table still wasn't cleaned up. It was shocking, disappointing and an absolute waste of money ,all You Can eat breakfast where they made damn sure we couldn't eat anything and we didn't even utilise the government's eat out policy so I feel totally ripped off! Save your money and don't bother with buying breakfast at the hotel, what we did get was awful and there was nobody at reception to complain to after.

No drinks allowed on there so called meal deal. Anything I tried to order was not in stock or not allowed. Even though my company gives a separate allowance for food and drink to the value of £25. Very poor service would not recommend staying here.

Really good, staff so polite and caring to our needs. First class customer service. Great experience, many thanks.

The hotel still has that nearly new feel and is plush and comfortable. The staff were friendly. The only issue we encountered was the location - no provision has been made for pedestrian access to Havant. There is no crossing and you have to take your life into your hands to cross a busy road. Other than that I would have given 5 stars.