Aldershot Post Office

The post office was closed today for no apparent reason. It was neither a Sunday nor a Bank Holiday. There were only signs which looked as if they had been made by a four year old to indicate that it was closed. I concede that sometimes, matters occur which are out of our control. Instead, there was someone on the tills snarling at everyone who asked questions. It was probably not her fault as she possibly had to say the same thing time and time again. Would it not have been better to place a sign which clearly stated what was wrong? When things are explained properly and politely to people, they usually understand. For the past couple of months, for the most part, the service has been slightly acceptable, with the exception of one older lady who always has a frown of her face,who is a perpetual grouch and consistently looks miserable. My low rating indicates my frustration with the events of today and because of the perpetual grouchiness of this "lady." She is miserable all the time and just snarls at you when you attempt to be nice to her. She is very, very rude. I heard one older woman practially burst into tears because she said it is not easy for some people to use another post office and she felt that people had been rude to her. The queue is often too long and I do apologise for my low rating because most of the staff are polite and know what they are doing. The events of today were frustrating. Every single time I attend the post office, I waste so much time in the queue. With the exception of that one lady, the service is excellent and the people are polite, especially one young man who apears to be in his early 20s. He makes a concerted effort to serve people properly and he is a lovely person. In respect of the lady that people are calling rude and I have done this in my post, perhaps she is experiencing depression. There has to be some reason for her attitude. We all have bad days and the woman seems unhappy all of the time. Perhaps she is stressed because of the lack of staff or something else. There must be some sort of reason. As for the long queues, it is not the members of staff who are to blame. Management should assess the situation and realise that it must be frustrating for both customers and staff. ***Could someone with proper authority ask the middle-aged lady with the long dark hair if she is okay? She might need stress leave. Many people in the reviews have raised issues about her and maybe she just needs someone to care and to ask her if anything is wrong. She clearly is not happy and I am not trying to be mean. She seems despondent and maybe she needs someone to care and help her and for someone to ask if she is okay.***

Woman who has worked there for 11 years, has always had a real bad attitude problem and needs customer service training as the way she deals with customers os disgusting. I asked if my first class parcel would have a refrence number to which she snapped and shouted that of I want a tracking number then I have to have it signed for, I said I didn't want to send it signed for, she then snapped at me again and put her hand up towards my face from behind the screen and told me conversation over if I didn't want to listen. This woman is well known for her vile attitude.

Random opening times which aren't updated.

Constantly changing opening times which are different to the website.

When I went to post an urgent letter at 15.30 today the woman told me she closed at 14.30. I said the sign said 17.30 she said it was no her problem. When I went to collect my parcel in station road the guy said that was the main post office. Not good enough.