Village Cars Bushey

One of the female operators has the worst attitude! I gave two stars because at least the cab drivers are nice but this woman has made me stop using this company I have been using for 3 years! Extremely rude and threatening me with the police without hearing what i had to say. She kept interrupting and yelling at me saying she would get the police involved because of a parking charge. Absolutely disgusting and refused to even discuss the situation calmly.

Once bitten, I'll give someone a second chance. Twice bitten, it's time to find a more reliable company ! They may get you to the airport on time, but expect to spend 45 mins- 1hr, waiting for them to collect you, to bring you home. Twice in two weeks.

I used village cars several times, once they helped my mother that has mental health issue and they where very supportive and kind with her. Today I lost my wallet on their cab and Shahzad drove all the way back to give me my walled. No a single penny was missing!! And I had inside the wallet a lot of money!!!

I booked transfers to and from Gatwick airport. Quoted £65 out, £67 + parking on the return. No problem. They took down our flight reference number, which I assumed was so they could time their arrival at the airport correctly. On the outward journey, the driver's car developed a fault so we couldn't continue, and they had no other drivers in the area to take over. Ok, put that down to bad luck, but I did have to get an Uber to the airport in order to make our flight, which cost me over £80 in the end. Our flight home was delayed by a good half an hour. After landing it took about an hour to disembark the plane, go through passport control and retrieve our luggage, as you'd expect for a large passenger aircraft. When we met with the driver the parking cost was £13, higher than I'd expected. When we arrived home the driver told us he was adding a waiting time cost and the fare was now £90! I had only got out £70 cash (having paid the £13 parking on my card) so we declined to pay anymore than that and he got quite irate with us. I got the impression he had been waiting at the airport since our original landing time. This would also explain why the car park charge was so high. We spoke to the operator from their office on the phone who tried to get us to pay £80, but after having to shell out for an Uber on the outward journey, and £13 on parking, we were still unable and unwilling to pay any more than the £70 we had on us. Eventually they begrudgingly took it and the driver the left. What was the point of taking our flight reference number if it wasn't to check for flight delays? In addition to that, everybody knows that it takes a good 45-60 minutes to get out of the airport after landing. Surely with the number of airport transfers the firm must do, they would know this and time the driver's arrival accordingly? There is nothing we can do about delays and the time taken to get out of an airport, so expecting us to pay an extra £23 is totally unreasonable - and completely avoidable if you just used the flight reference to actually check the landing time and arrive accordingly. The impression I got was that this presumably experienced cab firm had no interest in arriving at a logical time, preferring instead to create the opportunity of adding a huge bogus 'waiting time' fee to the bill, and as such we won't be using them again. Given 2 stars as they were at least able to get us home from the airport. My advice to them would be to check landing times online, and also allow at least half an hour for people to get out of the airport, as their current way of operating constitutes very poor customer service. EDIT: I need to edit my review in response to the company's reply, below. 1. Our plane landed at 6:55. As I mentioned, it was delayed half an hour - you would have known this if you tracked the flight number as stated. It was an 8 hour flight so you had plenty of time to check. 2. He did offer a discount but that was from £96 to £90. Your maths is incorrect as well because the car parking was not included in that at all - I'd already paid it separately. So in fact, your 'waiting time' charge was £29. We took an hour to get out after landing so in effect you'd charge us £29 for 20 minutes over the 40 min waiting time? That is scandalous. 3. My overall point is that it is an awful business model to try and charge the customer for waiting time which they (a) can do absolutely nothing about, and (b) was at least 50% your company's fault for sending the driver much too early. 4. Perhaps I will tell the cab firm exactly what time to arrive next time - it was obviously a mistake on my part to expect some common sense on that front.

So far so good! We've booked with them many times and they're usually very professional, always on time an price is fair. Not perfect but value for money is worth booking with them!