Map
Detailed Information
- Place Types Lodging
- Address Holme Rd, Burnley BB12 0RT, UK
- Coordinate 53.8027788,-2.2551008
- Website http://crowwoodhotel.com/
- Rating 4.8
- Compound Code RP3V+4X Burnley, UK
Photos
Reviews
Overall I loved the experience. The only point stopped me from putting 5 stars is the incredibly poor attitude and customer service from Natalie, the receptionist at the spa. I was very shocked and taken back by this. Frankly my first impression was ruined by her rudeness. She truly let the beautiful resort down.
Thankfully my perception was salvaged by the impeccable service from Dylan in the restaurant and Lorna the day after in the spa. I felt very anxious returning to the spa the following day after a poor experience, however Lorna completely changed my mind. Lorna went above and beyond, effortlessly exceeding expectations and completing our beautiful weekend away in one of the best spa resorts I have been to. Absolutely would recommend.
Just had a one night only stay with the hubby. Fabulous hotel from start to finish. Staff are friendly and the rooms are too die for. Enormous comfy beds, large walk in shower, and a bathroom mirror that not only illuminates it doesn't steam up either!
Food at Bertram's restaurant divine ❤️
This is a fantastic hotel. The rooms are beautiful. We had Calder suite which had a seating area, 65inch TV huge bath and massive bed and complementary mini bar. The grounds are lovely to walk round and the little rover mower kept us amused watching it randomly wander over the grass. All staff we extremely friendly. A great place for us to enjoy our Anniversary.
Man where do I begin... we’ve only been here for 5 hours and we are already thinking about booking an extra night. Customer service is excellent here. Karen from the lounge, showed us around the leisure centre and was very very welcoming! and Rudolf in his Lambo is a pleasure to be around.
We had a fab & relaxing time at the Woodland spa. Safe and not crowded at all.
Our overnight stay at the hotel was brill too, great service and nice finishing touches. A had a great cooked vegan breakfast in the morning too.
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