Olive Medical Practice

Staff are kind and attentive. The only downside is that their phones are forever busy, I've tried calling several times but no luck. In times like this they need more phone lines especially when we can't come in straight away.

Olive medical centre receptionist are probably the rudest and dishonest people. Very rude and also only care about there own family and friends. They have very good doctors but the receptionist need a lot of training. Atleast be honest with patients with regards to appointments and also getting feedback. It's not fair on the doctors when you have an unprofessional team working at the front desk.

Having been a critic in the past it is only fair and right to share updated views. Farida & Other Personnel............ Due to various conditions including being high risk from Covid-19, I have had to rely on the surgery so often. The service provided has been excellent ranging from the General Practitioners due diligence on various symptoms/guidance/care to the warm support from the Reception staff. I have been very satisfied with the amount of time provided to assist on different matters raised. To that end, it has been excellent to see the co-ordination between the Surgery and Royal Blackburn Hospital. I know how much support I have required this year already and will require for remainder of the year and beyond. The processes have been flawless. One has to be pleasant in manners first so others can reciprocate - any walk of life. I myself have seen personal attacks on the Reception staff by waiting patients who probably should know better as per their religion too. Or I would go as far as saying how many may not be able to talk in a nice manner via phone medium or show patience when in the queuing system for an appointment. Its not the fault of the Reception staff if the man/woman in the neighbourhood will not be bothered to attempt self-diagnosis for something minor, use pharmacist staff for something slightly greater, and only then approach the Surgery. There is parking facility nearby for short duration which serves the purpose. It is nothing to do with the Surgery but the Council operating a permit system on adjacent residential streets. Plenty of parking facilities in adjacent areas for a few quid - mindset of freebies on everything is the problem. Reading the various negative comments being bombarded by others - may be self-reflection required first of when one did receive excellent service and your problem/diagnosis was resolved did you put yourself out by calling the surgery again to pass on a thanks back or just take, take, & take policy. We should count our blessings we still have a Surgery on our doorstep especially in these unprecedented times! I know already from the Surgery I will get a flu vaccination even through delivery isn't expected until late October 2020. May be I got that news on the off chance when enquiring about something else as a blessing because of attempt to be pleasant on the phone. Thank you folks.....I would not want to be in your shoes and doing your jobs so hats off for what you do and what you put up with too.

Very disappointed with the running of this surgery. Received an appointment by text, when l arrived waited in a queue outside. Receptionist told me l didn't have an appointment, it's an automated message that l should ignore !!

Absolute horrible experience with the receptionists ..very rude..not understanding at all.they born just yesterday but think they own the practise .u dont deserve that 1 star at all as well..have a bit of shame for the elderly u will be old one day as well.and hope u dont have to go through that in your old age 😤