The Landscape Yard

AVOID AT ALL COSTS! If I could give this awful 'company' minus 10 stars I would. Absolutely horrendous and non-existent customer service - 'Ryan Jackson' isn't even a real person, this company is a one man band run by James Checkley, so if you expect any timely updates or customer service then forget it! We spent nearly £6k on Stonemarket products with Landscape Yard - the website clearly states delivery in 3-5 days and we received an email with our expected delivery date. We then also received an email confirming no access issues and to send over photos and a Google Earth link to show the property (literally no other Stonemarket stockist has asked for this). I sent them photos, screenshots of Google Maps with an arrow, Google Earth link and screenshots. Fast-forward to the delivery day, nothing arrived (bearing in mind I'd paid for builders on a day rate!), we emailed and tried to find a phone number via Google as it doesn't exist on their website - no replies to emails or calls to the voicemail. Literally no answer and two days of calls and emails later, still nothing! James will not pick up the phone, 'Ryan Jackson' finally replied to our emails but gave the excuse that they had not received the access email and therefore had not sent the products - brilliant! So don't bother emailing us to check in, just stay quiet and wait for us to chase on delivery day! So we sent the access emails again - still, 'Ryan' reckons he hadn't received them again, which was rubbish as we were using a Chrome email tracker and could see he had opened our emails. Anyway, we decided to liaise with Stonemarket directly as we were getting nowhere with Landscape Yard, to find there were some delays with stock their end, we end up getting an automated email from Landscape Yard with a delivery date, which we knew wasn't the case as we were liaising with Stonemarket! We had the product delivered 3 weeks late in the end and had stopped getting any delivery emails from Landscape Yard, they basically couldn't give a toss and we haven't even had an apology. Honestly, AVOID!

I have known James for many years and I am so pleased to see his new vision come to life. James has run a very professional and successful landscape business for years and this is a fantastic extension of his business. I know that he will offer his customers a great service and I wish him all the very best with this venture.

Ordered a Stonemarket kit about 12 noon on a Friday . Quoted 3/5 days delivery--------------it was with me ,in Lancashire , before noon on the Monday------FANTASTIC---------very polite driver and a SUPERB product . Easy to layout .

The staff at The Landscape Yard were always patient, calm and very knowledgeable about the products they offer. Helpful suggestions allowed me to complete my project quicker and cheaper than I had first planned. Highly recommended.

I have designed several gardens recently and specified Stonemarket paving products to be supplied from The Landscape Yard. Very pleased with the prompt and reliable service.