Charles Hope Apartments

From the initial contact with Charles Hope Apartments months ago we were fortunate enough to be put in touch with Sharon Wood, who is not only proactive and conscientious, her communication skills are second to none and she has made the entire experience a breeze and continues to do so – nothing at all is an issue and she cannot do enough to ensure every need is met and that the service is flawless and never fails to go the extra mile. Having now stayed at Southampton, Staines and currently Heathrow North / Hounslow East. The apartments at every location have been superb, well equipped, modern, clean and spacious – you really could not ask for more. The property’s are secure and access fully supported by a reception and/or concierge to assist if necessary. Parking is available both securely and for oversized vehicles such as mine, bays are allocated in very close proximity to the apartments. The latest stay at Heathrow North / Hounslow East is yet another example of the first class standard offered both in terms of booking and accommodation provided. They have all been very centrally located, close to local supermarkets, restaurants (post lockdown) very spacious, modern, clean and the facilities within the apartment have been well thought out to ensure that your part in the process is to just turn up with your personal belongings. All necessary information is always placed at key points within the apartment to avoid constant calls in search of codes, instructions etc., and if prior instructions are required these will have been emailed over to you before you arrive. We would not hesitate to recommend these apartments and will continue to use them – I can only hope that you are as fortunate as us to have Sharon Wood as your point of contact. Absolutely fantantic

Nice apartments, helpful service before and during stay. However please be warned they hold onto your deposit for a long time, I checked out about a month ago, still no returned deposit. After service bordering on incompetent, lack of accountability.

Great apartments really clean easy to access apartment via electronic key, nice balcony

They cancelled my booking because ‘l reside in Surrey’ and they went on to take the payment. They now don’t respond to any of my emails. When l call they ask me to email them. Be careful l think they are dodgy!! 3 months later they haven’t responded or paid me back and l have now involved the bank and police.

Modern apartment in centre of the town, best I have stayed in would recommend to all