Angmering Medical Centre

Having other friends and family telling me of their bad experiences at this surgery I tried to keep an open mind but sadly when I started to need help for a condition I could not fix myself this was soon dashed. Sadly over the 8 months I have had an ongoing condition the Angmering surgery has not really lived up to expectations. Despite seeing man people at Angmering and Coppice, the appointments never seemed to actually achieve anything for a long time until I had to moan a bit to get them to listen and get a private referral as its clear no doctor had a clue what was wrong with me, keep sending me home with pain killers. There is a culture of trying to get you out of the room pretty quickly. It became almost predictable what doctors would say. They also would not listen to private medical advice I paid for and hands on treatment of hours, when they wouldn’t not even see you for more than 5 minutes. When I finally got referred to a specialist things sort of started to improve. But the NHS waiting list is causing great delays so I recently paid for a private MRI which guess what – proved the private healthcare provider correct in their suspected diagnosis. Things would not be so bad now for me if they had taken me serious and listened to the advice I had earlier in the year. The phlebotomist is a lovely lady however and was very professional and kind. There are many issues sadly here such as: 1.) Having to see multiple doctors just to get an appointment sooner rather than being able to see one throughout the condition. 2.) One doctor in question simply googled my symptoms as he doesn't know how to help. All he could suggest was a tense machine. Ill save naming to embarrass them. 3.) Incorrect blood tests being done, the immune disease test was missed. I believe this is a requirement to even get onto the MSK pathway. Only recently rectified. 4.) Irrelevant X rays on the wrist being done when pre-knowledge told them it would not show anything as bones are fine. 5.) The general feeling that no sooner are you in the consulting room you are hurried through talking about your issue and are out within 2 minutes - not true of all doctors but this my general feeling of the surgeries. 6.) The lack of ability to take into account the private healthcare despite giving permission to discuss the case together and the notes provided which of course now are becoming true. If management are serious about patient care they will take these seriously.

So very helpful x

Lovely receptionist called Claire, most helpful thank you.

Kate and her (quote) "colleague of 15 years" have never heard of large print new patient forms for the visually impaired. She didn't want to follow up or ask around for my request for a large print new patient form from 5 days ago as she had no way of tracking it as the patient is not on the system. Simply told me to call back on a different number on Tuesday of the following week to speak to a practice manager. Very un-helpul and very rude.

On going ear problem, phoned this morning at 9, told to come down at 9.3o to see Nurse Practitioner Anisa Parish, what a lovely friendly person, checked me out, gave me a prescription and sorted. Thank you Anisa.