The Twyford Hotel

My son and I had a good rest and a filling breakfast on our flying visit.

Newly refurbished to a higher standard than the budget price would suggest. Lots of convenient power points in the room which is important for a business traveller. Check in was advertised as being until 11pm. Staff left earlier than this but gave me access details, which actually meant a later arrival wouldn't have been totally out of the question. I couldn't get the WiFi to work, but probably me, and in any case I hadn't planned on a new on working.

Nice hotel, clean, comfortable and great location. It is a shame the shower next door causes the pipes to vibrate with a horrendously loud noise that we woke up startled. Great place when rhe plumbung is fixed.

Wow. Stay somewhere else. Anywhere else! I would give this place no stars if I could. This place is the worst hotel I've ever stayed in. To begin with, the staff became defensive when they couldn't find our second room booking. The place lacked any atmosphere, the beds were purely springs, and the windows didn't seem to block any of the sound from the street below even though they were closed. But we thought we would just give it a go considering we were only planning to be there for one night. I regret that we didn't just leave right away. We went out for the evening and we're told to enter through the back door when we came back for which we had a key. When we tried the key upon returning, it did not work. We tried for several minutes and then called the number on the door because there are no onsite staff and were told by a very unpleasant man that he would be there in a minimum of 15 minutes. We had not anticipated having to wait so long outside (it was very cold and one of our party needed to go to the bathroom) and asked if someone could be here sooner. We were promptly told that they couldn't be there sooner and they were happy to cancel our booking if we wanted. Considering that we had already checked in and that all our bags were already in the hotel, this response did not go down so well with us and they responded that they didn't care if we couldn't access our belongings. The guy showed up 20 Minutes later and even he couldn't unlock the door. Eventually, he got in through another door and then let us in to the hotel. The only reason we stayed the night is that we were with our older parents who were very tired at this point and did not want us to make the 2.5hr drive home at 2am. If we had been by ourselves, we would have simply grabbed our bags and left. These people should not be allowed to work in the hospitality industry.

We arrived late Sunday evening, had a good sleep in the decent family room, only to wake up and realise the pillow cases had mold on them!! Horrified and disgusted. Such a shame.