Park Avenue Medical Centre

This is without doubt the worst medical centre I have ever experienced!! I'm sure they have there good points, it's just that I haven't encountered any since I've been dealing with them over the last few weeks trying to help my elderly mother. If you are registered with them good luck!

It's like dealing with petulant children. I have had the unfortunate displeasure of using this surgery a number of times, each time has been a nightmare. Firstly, if you can ever get through to attempt to make an appointment (the phone lines are constantly engaged from the second the surgery opens - which is strange as they're never on the phone when you are physically in the building). Now, if you manage to get through, this is where it gets extremely frustrating because you have to deal with reception staff that are so rude, uninterested and quite frankly sub standard that it actually starts to increase your blood pressure. You are bombarded with extremely personal questions and if you refuse to answer because THE RECEPTIONIST HAS ZERO MEDICAL TRAINING, you are then put through to the belligerent "head" receptionist and it very quickly becomes clear where the receptionists get their attitude from. This "head" reeptionist seems to think she is the gatekeeper to Narnia or another magical land that she protects (like a dragon) and yo have to convince her you are worthy of a doctors appointment! eventually she will hang up on you when again, you rfuse to discuss personal matters with someone that has ZERO medical training. She doesnt like being questioned and quickly becomes quite aggressive. The whole calling for a doctor appoointment exercise is probably a 10 on the stress meter. Luckily I can now use "Doctor at Hand" as part of my private medical, so fingers crossed I never have to call, or set foot in this place again. I am sure "happy feet" is still there, loving life and I feel sorry for anyone that has to deal with her. As for the doctors - well, you see a different one each time, half of them can't speak English and they all seem to want to rush you out the door as soon as humanly possible. The place is a joke.

Great doctors and nurses if you can ever get in contact with them to see them. This is an appalling doctors for getting hold of anyone. Over 5 days I have been from 6th to 15th in a queue which never seems to go down after ages waiting. I tried their online portal which they direct you to to book appointments to avoid the queue and it said for appointments ring the doctor, oh the irony. I am at my wits end. My advice try another doctors unless you are willing to die trying to get hold of them.

cant believe that any body would give a good review to this surgery, never been registered to a doctors who have no interest in there Duty of Care, try to get past reception to talk to either Practice Manager or GP they do not return calls, they now have a Clinical Pharmacist on site whose paid 35K to 45K a year what a waste of money, hes no help and rude, he tampers with your medication and have never met you HOW does he know whats going on with your health without talking and listen to you. Check medication history as not always correct and they dont seem to care. (WORSE DOCTORS SURGERY EVER).

I waited 1hour 35 mins for my telephone call to be answered. I wanted blood test results but was told by the receptionist after the unacceptable wait they don't give results over the phone any more. Had I ever told this before? No! The receptionist told me the problem with not answering calls in an acceptable time period was because of staff shortages due to covid! How absurd! Employ more! The nurses are great but management and admin need replacing with professionals who can deliver continual health care service to their patients (clients).