The Flying Locksmiths

I wanted all of my doors to have the same key. I called The Flying Locksmiths and scheduled a service call. The tech came out and replaced the locks but shortly after his visit, we had problems. The doors would not open. I would turn the knob and the spring loaded device would not fully disengage. It would take a lot of shaking and force to open my door. I called The Flying Locksmiths and told them the problem. They sent the same tech and he "fixed" the issue. He also charged me for it. Now I don't trust my door locks to no fail. There is A LOT of play in the door knobs. *** The boss reached out to me and made it right. Thanks for following through. I was going to just hire another locksmith and move on with my life. Then today I received an email saying that my payment didn't go through. The payment for the second visit to fix the issues from the first visit. So both visits didn't fix the issue. I am supposed to pay for a second visit (re-work) and even when I do. The billing is broke as well.

Tom did a fantastic job! He communicated well, worked diligently and was committed to making sure that we were fully-satisfied with the job. Everything looks great and is working well. He even cleaned up after himself! :)

I highly recommend the Flying Locksmiths. They are very professional and are experts in this industry. Thank you Sanju for your work and professionalism. Last but not least we had an opportunity to meet the owner and he was very kind and professional. Please check them out. You will be very pleased!

The Flying Locksmiths here in Grand Rapids did a wonderful job. They showed up on time, were very professional, finished the work in a timely manner, and cleaned up. Great experience!!

I was very impressed with the professionalism of The Flying Locksmiths. When Mike visited to learn what my security needs were, he listened very carefully and offered suggestions in a respectful manner. He communicated well as to when I would receive my proposal and came in person to deliver it to me, ready to answer any questions. I scheduled the install, and the service date was well within the time frame that I needed. On installation day, Mike arrived with two others. I believe Mike went to a local convenience store to buy a couple of cold fountain drinks for the two techs because it was a very warm day. I was very impressed with that kindness! The two techs (Tom & Sanju) worked very hard from 8 AM to 5 PM to finish the job to my satisfaction. I feel they went above and beyond to make this system work for me and with my existing equipment. I would use this company again and highly recommend to anyone who is looking for that "good 'ol fashioned service" with a smile and personalized care.