Hotel Casaliza

I booked a junior suite with two beds and it wasn’t available. They gave me a long explanation about my booking agent giving them different information than they gave me so they moved me into a junior suite with a bed and a very dirty sofa bed. They then moved me out of that room and into a regular room (not junior suite) with two beds, no AC, and no hot water. There are MANY hotels in the area. I do not recommend you stay here.

I planned a vacation in 2018 for 2020 and due to Covid-19 we were unable to go to the wedding. They didn't refund me my $900 or so for thr wedding plans. They still haven't refunded me. I have had to file a complaint with my credit card company. This is a national pandemic and they chose to keep my money and tell me I can use a voucher at a later time. Unfortunately, the wedding may never happen as planned. I am not rich by any means and this is an awful way to treat a guest! I wouldn't suggest trusting them with my safety or my money. They have proven to have different values than I expect from a hotel, especially in Mexico. Have much Higher expectations!

While the hotel is beautiful, it is not made elderly friendly. Coming down from my room, I almost fell down because the last step is higher than the others. The eating area is outdoors and it was freezing. It could use some heaters. The manager did not look happy at all. I did not feel comfortable asking her anything. She tried to be friendly, but clearly it is not her forte. The view is incredibly beautiful.

Beautiful, peaceful b&b with an amazing garden! Loved the cozy atmosphere and beds were pretty comfortable. It gets cold at night so make sure to ask for a heater. Breakfast was also nice and served in the terrace. Hard to maneuver a stroller or wheelchair, given the amount of stairs, but they were kid friendly and accommodating. It’s also next to Parque Juarez and about a 10 min walk to the centro.

ROOM: Booked a deluxe room for 2 nights. Room didn't have windows, only a small door. Dark and depressing room. 1 chair with not so fresh upholstery. Was an issue with stained bed sheets which they replaced upon my request. Bathroom didn't have a window neither and had a very intriguing smell of disinfection product. Luckily I spend the entire day and most of the evening in town so had to use the room only to sleep/shower. INTERNET : got the password upon checking in. Didn't work... tried in all corners of the property but still no connection. Met another guest who told me that the internet was not working, she was already in the hotel for a few days. I can understand very well that there are internet problems in those countries but then tell you guests about it! it would have saved me time and effort. I complained about the internet on the second day, the day of my check out. The receptionist gave me another link to connect but also this one....didn't work! The other lady which I had met stayed 1 week in the Casa Liza, 1 week without internet. NOISE: San Miguel is famous for weddings, there are outdoor party places very close to the hotel. Breakfast staff is very friendly. LOCATION: a 15 minutes walk to town, very steep. Best of my 2 days staying : the moment I could leave.