Hotel Imperial

Very bad service, will not take responsability when something goes wrong. I do not recommend

You could smell the mold, do not recommend

The hotel is very comfortable, because of the location one can visit the boardwalk on foot and leave the car in its parking lot, the reception staff are very friendly

I could not even give it 1 star, zero recommended this hotel, 4 rooms for 23,000 and terrible service, they left us without hot water, without clean towels, dirty the room and the worst thing you were going to tell them and they could not do anything, you asked the manager for towels and Not to wait, the ladies who are in the lousy place, the truth is all bad, I DO NOT RECOMMEND, to be in the center of Veracruz the service is very bad, really do not throw your money away for this. The small parking lot poorly structured, they close the parking lot after 9, super bad.

There are no stars that reach the rating of such a lousy hotel and especially the service of the manager. When we arrived and were assigned rooms the hotel was dirty, the beds were not made. They used the same sheets, the pillows with mold and a bad smell, there was no hot water, one day we ran out of water, there was no Internet service, the controls were useless, and I received threats to pay for a key that moments before had been given to the in charge. Travelers don't get carried away by photos the hotel is lousy and the service worse. Not even drinking water left.