viajes

Good day, from November 1, 2018, I sent my information so that I would get a refund for a trip for a balloon flight that was canceled on 2 occasions due to bad weather, they told me that in 30 working days the amount that would be reflected would be reflected. pay for this event ($ 6540), so far there has been no such return or resolution by you. I would appreciate very much any attention on your part for my case since we are measuring January and there is no response.

Friends and family Last year in the month of March the company Extreme Travel Mexico EXTREME TRAVEL MEXICO, put a promotion of parachute jump and other activities in Morelos, in $ 1999 per person, this included the transfer from the city of Veracruz, and the trip would be made on October 5, 6 and 7, 2018. The price was valid only if it was booked in the month of March. 6 years ago I made a trip with them and confident that it was a serious company I organized myself with 4 more friends and on March 29 we made the advance payment ($ 5,060.00). They demanded that the trip be paid in full before the departure date (we settled on September 22 the remaining $ 4,935.00) and literally two days before canceled the trip, arguing that there would be bad weather conditions, they asked us to reschedule the trip and we proposed (according to the calendar they had) on December 8, 9 and 10, and a couple of days before they canceled us again apologizing that they were not able to take the trip that weekend, that they could schedule us for the end of February or they could make us the reimbursement, option that of course we take, which is a date that we have not yet been made. Almost 10 months after having made the payment of the advance, and almost 2 of having requested our money, they do not give us the face, there is not someone who can give a specific answer. the phone number does not respond, your page says they are "re structuring", in the personal profile of Bruno Alonso GM (manager and founder of the company) Bruno Alonso García Maldonado does not read the messages, nobody gives a phone number to talk to someone You can tell us the date on which our money will be returned. Through different people we have tried to let you know our annoyance and the demand of our money, but they ignore it, therefore I hope this message serves as an ALERT for those who are interested in acquiring some experience with them because they are still offering promotions. They are a FRAUD. I will thank you for sharing so that more people will find out and what happens to us will not happen to them.

Very bad agency ... they canceled a trip at the last minute and I no longer had my vacation. For the refund it is a problem. They don't answer my questions, zero customer service. I do not recommend it !!! I hope I can get my money back.

Terrible service, my friends were sent to us, we paid a package to throw ourselves off the parachute and they canceled us 3 days before, three months have passed and they have not returned our money, a completely dishonest company.

Super informal, I made my reservation in advance and nothing of the trip canceled me and they are not even able to give the face to reimburse the money not to give an explanation at least.