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Apotheek Francken B.V.

Van Hoytemastraat 25, 2596 EM Den Haag, Netherlands
+31 70 324 4450
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Detailed Information
Openning hours
  • Monday 8:30 AM – 5:30 PM
  • Tuesday 8:30 AM – 5:30 PM
  • Wednesday 8:30 AM – 5:30 PM
  • Thursday 8:30 AM – 5:30 PM
  • Friday 8:30 AM – 5:30 PM
  • Saturday 10:00 AM – 2:00 PM
  • Sunday Closed
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Apotheek Francken B.V.
Reviews
Sebastiaan van der Zalm (04/28/2020)
First time we bought two tubes of cream at this pharmacy. I needed to return the creme since I needed salve. The packages were closed and not opened within the 15 minutes we bought them. Nevertheless, Pharmacy Francken, did not accept the return due to Corona. It was not mentioned upon purchasing that I was not able to return the product. I have contacted RIVM Corona line and there are no guidelines for Pharmacy's that say that they cannot accept returns. Even though I am am very cautious in regards to Corona, and I understand everybody has to be cautious, this still feels wrong. 1 star for a bad customer experience.
Parkeer Kaartje (08/04/2017)
Top service
M. “Saeymir” A. (12/09/2020)
Terrible. First they just hang up, then they refuse to deliver medication to another location during quarantine, and so much more. When you are at Anton Constandse they should not force you to choose this pharmacy. That is simply not allowed by law. Pass that on if you want to change.
Hannelore Saul (09/09/2020)
Very unfriendly staff to rude. Repeat prescriptions are never ready and not the right medication. I have been with this pharmacy for 5 years and every time I come it is either not ready, or wrong brand of medicine. Have driven there several times for nothing. Then you have to call the doctor, he has always sent the prescription properly. The way I have been addressed several times is very poor. Of the 80 times I've been there, I have received the correct recipe (repeat recipe, always the same) maybe 10 times. I do not advise anyone to entrust this pharmacy with the care of delicate matters such as medicines. Medicines are thrown through the mailbox in very high numbers while my dog ​​is behind the door. And sometimes drugs have not been delivered, and they claim that they are. That it was done through the letterbox. (I had these closed precisely because of the risk that they would throw the medication again and my dog ​​would be poisoned. but to another pharmacy.
Remy De zoete (11/02/2020)
Affiliated with pharmacy franken for 2 years and 5 new Vedder repeat prescriptions (chronic use, never having to ask the doctor again in 10 years), and they have lost it again. I don't know where they put them, but it happens regularly that I have 'no prescription' for medication that I have been taking for more than 10 years. (update 2 years later) after having arranged a new repeat prescription with my doctor 9 times (who now distrusts me because of this), pharmacy franken announces that they do not use a repeat prescription, this is not true because in the same conversation I could rely on my insulin repeat prescription. I am now starting to wonder whether malicious practices are not taking place behind the counter, also because if I go to another (emergency) pharmacy, they can immediately find my prescriptions. to say sad And on top of carelessness, unhelpful unfriendly staff. which does not hesitate to walk away or hang up in case of a complaint or problem if I had the opportunity I gave them -5 stars. It is also noticeable that the positive reviews are all from people who work there themselves, this is not allowed by Google, and have therefore also reported these reviews as a conflict of interest Quickly look for another pharmacy in the area
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