BENU Apotheek

What a horrible customer-unfriendly people work here. Had problems so many times. Staff who prefer to chat while there is a long queue. Now asked for the first time whether a prescription could be delivered at home due to illness. Half missed, team leader Suzanne would rather have a whole discussion about why that is not their fault and that I should come and get it myself while I indicate several times that this is not possible because of corona. Last time also had a lot of discussion because according to her a few months ago a mouth mask was mandatory while it was clearly on the door that this was an advice and I had none with me. Terrible human!

Totally customer unfriendly with 'problem' with recipe. I don't think there was a problem, but the message was 'find out.' Probably because it was closing time and people didn't feel like it anymore. Furthermore: medicines are never available. It also takes at least 2 days for the medicines to be ready (if they are available). Unfortunately.

When calling first a national information band, then to the local selection menu then you will be put on hold and it is said that you are the first person waiting, so you stay on the line. And then out of the blue the message it is busy on the line you call back later and then the connection is disconnected.

Dear benu pharmacy, your delivery person is the business card of the company, if a delivery person is calling while mobile while driving, and halfway on the road without even looking because the delivery person is not paying any attention due to calling, something like this is not a business visit to be a ticket for your company

My pharmacy for years, proved to be very accurate and knowledgeable