BENU Apotheek Steenvoorde

I have sent the doctor prescription per email and received confirmation that my medicines will be ordered. I was supposed to be informed per email once my medications were ready to be collected. As I havent heard anything the next day in the late afternoon I have called the pharmacy. The lady on the phone said that my medications were NOT ordered she did not know anything about my medications and couldn't say who sent me the confirmation letter! How come that the pharmacy has such a mess! This is life threatening! I needed these medicines urgently. Not having them could be even fatal. As the prescription was coming from the doctor in Belgium it turned that this doses are not available in the Netherlands. The pharmacy should have informed me about it immediately when I sent the prescription so that I could contact the doctor instead of confirming that my medicines were ordered and making me wait! I was left alone without medication or any help! I asked for help but lady on the phone said that she cannot help me. She could it say how this could have happened. I asked if there was a procedure for filing a complain because it is life threatening and she said that I could write her an email and she will pass it further..Luckily I managed to contact my GP who managed to contact the doctor in Belgium and I got my medications at the Hospital late in the evening. Enorm stress and disbelief as if it was a candy shop and not a pharmacy!

Unbelievably I have been taking the same medication for years but it is very rare that it is in stock. Usually has to wait 2 days before it is in the machine and it turns out that half of it is not in it, inside oh sorry lady forgot to put it in the machine ....

I am always kindly helped by the staff.

Medicines are not delivered, certainly too busy or not useful !!

They really make a mess of this. Medicines are out of stock or give wrong medication. Do very difficult and vague with dispensing certain medications, while my doctor is clear to them. Very slow and weird things there. Too bad there are no more pharmacies in the area. No visit where it went well and flawlessly.