Swapfiets Enschede

After being a customer with them for over a year and having wonderful experinece with their bike, I am forced to give them a bad review! Couple of weeks back, my swapfiets was stolen from the front of my apartment for which I get a replacement (All good so far). However, a few days later, I found a bike that looked shady and like my stolen bike with its locks cut out, chain lock ripped apart and replaced with another kind of lock attached to its front wheel. I immediately informed the swapfiets about it and was told that it indeed was my stolen bike. A day later, swapfiets came and collected the bike. Now this is where the problem begins - Soon I see that I am being charged Euro.40/- for it. If the stolen bike was not found, I understand being charged for it because it was stolen. But I also was the one who found the stolen bike. What am I being charged for? For helping you retrieve YOUR bike? When contacting their customer service, the reply I get is "We always charge you the own risk even if you found your bike a few days later. That's why it's called 'your own risk'. We also recommend that you check your neighborhood before makeing an appointment to get a new bike. Unfortunately we can't do anything about the €40". So when my bike is stolen, I am supposed to report it within 24 hours. But at the same time, I should also check my neighborhood before reporting it. A joke of a policy! This incident says a lot about how you treat customers. Beware of their weird policy!

Great coffee AND service!

Poor service, and nobody ever knows anything about the agreements that are made there. Never keep your own promises and also laugh at you on the phone! What and bad company you can better buy a bike for 150 euros you also get something better than son barrel bike whose brakes do not work. Nice concept hence the 1 star (plus less is not possible) but performing your services can be a child of 12 even better.

Good quick service and a delicious cup of coffee while waiting!

Good and quickly helped, helpful staff!