Boots apotheek Groenelaan, Amstelveen

Extremely helpful and friendly. They really went above and beyond to make sure I received my prescription

Very bad service and personnel!

Slow service

Boots Apotheek groenlaan in Amstelveen has no control over the working method (attitude and behavior) of some rude and stubborn pharmacy assistants. I am very sorry. I have been registered as a customer (client, patient) at Boots Apotheek groenlaan in Amstelveen for a few years now and I really regret it. Rude pharmacy assistant who no longer has time to explain medications and has no idea what you're asking about. Very often it is heartbreaking when you speak to an assistant. Wait a minute she said, I will consult. Then Grumpy comes to say that if you call or drop by tomorrow, we know more. Furthermore, with the repeat recipe, they make mistakes 85% of the time. When calling, there is often an incorrect answer, one says: There has not been a fax or e-mail from your doctor, just call your doctor. After contacting the relevant doctor again, I hear that the prescription has been sent to Boots pharmacy the day before yesterday and they can look at the box (not by e-mail, not by fax, but with a well-known system for pharmacies). Assistants know for the most part nothing about it and act confused and disoriented to me and I as a patient (customer) have to explain to them how they can find the repeat prescription !!!, Really disgusting. Boots pharmacy has largely unprofessional and rude pharmacy assistants, I think. Few other people agree and have already switched to another pharmacy. I am totally disappointed with Boots pharmacy assistants, location Wolga1 groenlaan in Amstelveen.

Hard to reach by phone. First on duty for a long time After that, malfunctions and an employee who reacts bit as if the malfunction was the fault of the customer. Had an employee on the line before who suggested calling back, so that the conversation went without interruption, but she was clearly an exception.