Prana Spa - Masaże Ajurwedyjskie, Balijskie, Tajskie - Gdańsk

I stayed in this hotel and unfortunately decided to use the Spa area the last day of the stay. I took my Pandora bracelet off that has a enormous sentimental value for me, and placed it in the locker room, after which it was gone. I called the hotel reception in the spa of 5h and every time i needed to explain what happened (meaning that nobody in these 5 hours has 1. Done anything, 2nd even spoke to anyone between departments). I pointed that the bracelet can be either in the locker or between the dirty towels, since i was moving things around the locker and mixing them with towels, for which reason these are the only places. At 9 am i am receiving the follow up call from the Spa area saying they are opening at 10 am and that they will start cleaning the area and look in lundry and the locker room, and that they will call me back soon. 10:30 I am calling again since i didnt get any information on my case, and I am being informed that nobody has yet checked the areas that I explained, but also THAT MY LOCKER IS CURRENTLY IN USE. And they need time to check???!! I was prepared that I won't find it, but what boils my blood is that my hands were tied and I was not taken seriously - NO ONE WANTED TO HELP ME. It was unbelievable how unattentive and uninterested the staff was. I said over the phone that I am crying the whole morning and that I only want to be taken seriously and get help on this, to which I was told that I am not sure that this is where I lost it even though I explained 50 times that I took it off myself and placed it there, not simply lost it somewhere. The only thing they say is "I understand" even though they clearly dont understand, that the more time we wait, the less chance there is to find the bracelet. Moreover in those 5h in which I called, especially during the cleaning time NOBODY COULD OPEN MY LOCKER UNTIL IT WAS IN USE? So yes - case closed, my bracelet is stolen. By the way this case was taken so lightly, I would unfortunately not be surprised if some of the staff was involved. I am utterly mad, disappointed and sad. I hope others learn from this experience and that both hotel and the spa will step up their customers service and work on their morals.

Nice service, good prices and quality. I had a traditional massage that is on offer now, really helped me with my back- neck tension.

INCREDIBLE best massage that I have ever had.

I had Thai oil massage, the place is nice and clean,but I missed the opportunity to write down if I had any spots I wanted Moore or less focus on before the treatment.

Perfect massage. Classic Thai massage helped me with knee and wrist issue !