BNP Paribas Bank Polska S.A.

difficult, almost impossible contact - no response to the request for contact by SMS or via the contact form on the website, unpleasant service with a pretentious tone, no help in solving the problem, lack of competence of both the employee servicing the mortgage loans and the branch director - I DO NOT RECOMMEND ANYONE!

Unique bank. A simple matter gets hard. I wanted to take advantage of the account promotion in February paribas but I was not able to complete the application online due to some identity verification error so in the e-mail I was invited to the nearest branch to finish the case in person. So I went to the nearest branch, the choice fell on the branch based at 7 lony street in Rybnik. I come and a lady working there on a so-called customer stand tells me to make a call to the hotline, she hides behind the glass door in her office. I have to call and think about how to present the problem. You won't ask, maybe I don't have free minutes on the phone? I get help when I entered when some expert on the other side of the phone asked to talk to her. The expert claims that you cannot personally "add me to the promotion" in the department. He says that "his supervisor told him so." Three or four previous consultants assured me that it could be shot in the ward. He gets another hotline number for the "technical department", which turns out not to be a "technical department". A previous consultant assured me that the "technical department" did not talk to the client. Finally, you can create an account. You recommend calling the helpline so that they can arrange for me to sign up for the promotion. And it succeeded :) And the telephone consultant said that it could be done in the ward ... cheerfully. Funny bank. He gives two stars only for the creativity of a lady working there who was not sure how to solve my problem but "proposed" some solutions to my decision. I don't know if the bank should pay off if I need to go to the hotline. As for the hotline, it is hard. Women consultants are polite, although each has their own point of view of the question asked.

In 2014, in another location it was really ok, currently a tragedy. Time to change the bank to get anything done, I have to wait for Monday ...

As it is all banks open until 17 and Paribas Bank until 16.00. Super bank 🥵, not for working ...

Bank Raiffeisen was a bank worth recommending, after the acquisition of Raiffeisen Bank by PNB, it is simply a tragedy. I sincerely advise against any cooperation with this bank.