Sixt Rent a Car

Just absolutely horrible. The reservation was not honored. I prepaid 799,50 EUR for this reservation on January 6th, 2019 for an IDMR vehicle group reservation; over 6 months in advance. I arrived to pick up the car 15 minutes earlier than the reservation time, as the reservation language was so strong that I must be punctual; I waited something like an hour in the line, to be told that they do not have my car. I do not understand how you can call it a reservation if there is not a car being held accordingly. I was given three options; to pay an additional 160 EUR for an upgraded sports car (I had already gone over budget on this reservation so I did not), to take an automatic sports car (I do not drive automatic willingly), or to take a manual sports car 'Qashqai' like my reservation that was petrol gasolina 95 that might cost me a bit more for fuel. She said it was an upgrade; I had no idea what it was at the time as we do not have them in the USA by that name. I elected to take the 'sports car' that sounded like it was like my reservation based on a perceived small increase in fuel costs. I again confirmed with the desk that it was a manual sports car like I had reserved. The rental agreement was printed indicating an IDMR 'Nissa Qashqai Ult Pet Man' and signed and I went to go get the car at the garage. At the garage, I was taken to the massive Nissan SUV, which I was stunned by. I confirmed with the garage staff this was the vehicle I had just agreed to take and was beyond frustrated. At this point, we had probably spent 2 hours at Sixt and I was now being told I would have to take this massive SUV that I could barely get out of the garage for my trip. They saw my frustration and told us we could wait there, potentially all day and maybe another car would come in that we could take but that there was no guarantee, and also that there was an accident in the garage that was preventing them from getting more cars in currently. They again said this car was what my reservation was for, and I even looked at the rental agreement again that indicated IDMR. What I later realized on my plane ride out is that even the key for the car indicates the vehicle's ACRISS code is IFMR - it is an SUV. I consider this detail to be particularly fraudulent. This vehicle was so big I had trouble driving around the many locations we visited, often having to park on the outskirts of areas and take cabs to and from the Nissan. This car rental was to be our vehicle to transport my brother-in-law and his bride-to-be on their wedding day, but I was unable to get this SUV to the church. Additionally, I also explained a major problem the car had to the returning agent; the air conditioning only worked about half the time of our trip; he said he would include this information in the return when I explained it to him verbally. We were so frustrated with the complete lack of air conditioning in our initial four-hour drive, and were unable to get through to the Sixt support call line number provided in the car, that we drove to the Vilamoura location to try to switch cars. At this location my wife ran in (since I was unable to get into the location for parking without a swipe card) where she was mocked and laughed at as she explained the issue in english; she returned to the car on the verge of tears. It was truly unbelievable that Sixt staff would treat her this way, and I decided at that point to give up since Sixt was having such a profoundly negative impact on us and our trip. Sixt responded to my above complaints after 18 days and four separate emails stating “We have reanalyzed your case and confirmed that all the process has been handled according to the established procedures.”

Best shop in Nanton for thirst and ice cream

Disgraceful hire company. Will avoid in future.

Excellent so far

The worst experience I could have. I rented a car with sixt for 11 days, through the europecar.it website I added the super cover but once in Porto I was not recognized, but instead asked for a supplement of 180 euros. Two months have passed and I constantly get small charges, including 70 euros of gasoline despite having reported it with the full. The problem lies in the fact that distance and language do not allow interaction and therefore the fraud of this company is insurmountable. You save on a private jet.