Guerin Portimão

A nice place overall, just make sure you always reserve online at least a day in advance. Their online prices are sometimes dramatically lower, and the clerks in the office will not match their own online prices. I was charged 50% more than I would if I reserved online.

Very arrogant staff and service. The car was not serviced and very noisy larming every 30 seconds. The rental rate high probably because of lock down of other companies. Probably I am spoiled with so good and friendly service at the other places! Be aware!

Awful. Would not accept bank card for deposit, or cash. We don’t have a credit card. Had already paid for car by bank card but they insisted on credit card. Told them they could take more out of bank account than they would take from credit card. Still wouldn’t give me car. Arranged for friend to come with her credit card, and she told me they were closed and to come back tomorrow. This is at 1pm in afternoon today. Absolutely furious, never again.

Great service. Staff is very friendly and helpful! Car was brand new and very clean. Returning the car went smoothly. Two things for improvement. 1. The office opens at 9.00 am. Most people also arrive at 9.00 to pick up or return their car, so it's quite busy. It took us about 45 min before we could drive away. It would be better if the office opens at 8.00 am, especially if you have a trip planned for the rest of the day, as we did. 2. The office has enough staff but only two computers, so it takes too long before people waiting in line can be helped. Extra computers would help to work more efficiently. Other than that, we can surely recommend Guerin Portimao for renting a car.

We cane at 8:50 to make sure we could get in and out. The service rep was professional and kind. Mario was incredibly nice and fast. When you do business with Portuguese people you must understand that they are very customer oriented but DO NOT multi task. They take 1 customer at a time. So if a customer in front of you has lots of questions they will not rush them. They will also do the same for you. Take a breath and get a coffee! Have a smoke! Lol enjoy Portugal for what it is and not what you expect it to be. If you do that you will discover the generosity of the incredible people here. It will be your turn eventually!