Centauro Rent a Car Madeira Airport

I was confused about all those reviews but anyway decided to book a car for a week in Centauro Madeira. The car was clean, good condition and just fine, even for Madeira roads which are not the easiest to drive. Everything except transfer from the airport went fine. I needed to call them for shuttle bus even if it was reserved for exact time. After this little problem, car pickup and drop off after the week went very smooth. I’ve received full deposit back and fuel deposit as well. They were not really looking into details, looking for a scratches etc. Just standard walk around the car and that’s it. I recommend to make a detailed photos of the car before picking it what also staff recommends and it will be fine as long as you don’t have any accident but it is obvious then you need to pay. I fully recommend this car rental company.

We rented a car and we couldn't be more happy... amazing customer service, very polite and friendly. We highly recommend the service and will use the in future for sure, Just an advise if you are looking for stress free and straight forward service purchase the Premium Package - worth every single penny

Airport shuttle service, fast and easy car return, cheap fares and we got all the deposits back quickly. Really convenient and uncomplicated. We were a bit worried before the return because the car already had a few scratches and the contract says if they find something new that wasn't noticed before you have to pay for it so they recommended taking a lot of pictures and /or videos to have proof, but in the end the return was really easy and literally only took two minutes. It was no problem at all. We would book a car there again :)

Ciao what happened is that after the reservation we arrived at centauro and out of the blue we were asked a deposit of 1500 Eur. I have never seen a request like that and I'm pretty much used to travel and rent cars. My limit on the credit card is 1000 Eur, so the only way was to necessarily buy the additional insurance for 160 Eur more, thing we didn't want and didn't use. Obviously we received not the car we chose but as they said a superior class, that was a fiat 500...as many customers said really inappropriate that weak engine for that mountains. In my country these experiences are called scam. If you are interested in good reviews maybe is time to be a bit more transparent, honest and client oriented, but it's only my humble opinion.

Unfortunately, we didn't have the best experience with Centauro Rental Cars. 1) First of all, a picking-up process was very unclear. We needed to ask some random people at the airport to understand that each 20 minutes there is a shuttle bus to get us to the company's office. However, they only let the driver to go get a car, so after that the driver must have come back to the airport to get the second passenger. Overall the picking-up process took us more that 1 hour. 2) When we got the car, the company warned us that gasoline level of a fuel tank was at 90%, but in fact it was 75%. Additionally there was a gasoline deposit of 56€ (for Fiat 500) and security deposit of 1050€. 3) Since the driver needed to come back to get the passenger and the luggage, we only discovered back to the airport, that there was a tire in a trunk. The car is already small, so it was extremely difficult to fit three small luggage trolleys. It was just two of us so we manage to find a space for ourself.