Guerin Aeroporto Madeira

Cons: - Dodgy online checkout process with a "missing" payment step. Invitation to pay arrives later via email as a suspicious looking link. - HUGE excess fee of 2,300 euros by default. That's somehow hidden, I only discovered it later. - Hard-pressure-sales on the counter when picking up the car: they press you hard to buy the extended insurance or pay them more to reduce the humongous excess fee. (I obviously refused to pay for either) Pros: - The car, BMW 1 Series, was in a good condition and was nice to drive. Being an RWD diesel car it was behaving surprisingly well and I felt confident even on the steepest streets and mountain passes. - The pick-up/return experience was smooth for me. The waiting times were reasonable and the staff were nice and friendly people. - No worst-case scenarios described by some other reviewers have happened to me so far. No attempts to charge me for pre-existing scratches or whatsoever. But, worth mentioning, I'm a careful driver and was treating the car with a great care as if it was my own. — Would I book with Guerin again? — Yes, with precautions.

Very happy with our experience. The car was great, and the service was very quick, professional, and friendly. The text message before we returned the car to remind us to fill up, with a Google maps link to the nearest filling station, was really helpful. Recommended.

Excelent Car rental. Rented a few times with them and had an amazing experience. Vehicle are very clean and safe. Will keep using this agency 😊

Two times I rented from Guerin in Madeira. Both turned out to be a very good experience. Cars are super clean, new and in a good condition.

Guerin provided me with my by far worst rental car experience in the past years. Upoon return of the car, they charged me a 3-digit EUR amount for a plastic cover in the back interior of the car which had come loose spontaneously after 50.000 car km. I never even touched the area of the loose cover. The handler was very unfriendly and did not even let me sign a remark that I did not do this "damage". Later I saw the credit card was charged, and I had to even ask them to send me an invoice/documentation for this.