Hertz Aluguer de Viaturas, Porto - Zona Industrial

My wife and I recently rented a car through Hertz Canada in Portugal. It is the first time I have been completely dissapointed by Hertz International reservations. The person I was on the phone with was completely untrained, was not even able to give correct numbers (I was looking for a pre-paid rate). Next thing she told me the rate was inclusive of all charges however two days prior to the departure I learnt they have added destination and local road charge. I was never able to get through the customer service manager to discuss it, so I requested to file a complain. Guess what - I have never received an email I was promised. We picked up the car in Porto and drove to Lagos he same day (the customer service person was very nice actually). Approximately half way I noticed the tires have not been inflated properly (one was way below the recommended pressure) also the next day we ran out of windshield liquid although we barely used it. I have made another complain after getting back home - never got a proper response. I have used Hertz over 20 years, most likely this time was the last one.

O serviço péssimo nunca tem o carro de escolha. Para além da última vez ter atestado e terem me dito na cara que não estava cheio deposito. Abri o tampão do carro ( cheio de gasóleo até saiu por fora) escarrapachei o talão da Galp. Não gostei da atitude porque carro estava atestado. Atendimento longe da entrega, chuva nem resguardo um mau serviço e ainda paguei mais, porque não tinham o carro alemão iam me dar um equivalente um fiat... Esqueçam a hertz.

Após ser cliente da Guérin e por má experiência no atendimento., optei por experimentar a Hertz. Bom atendimento, simpatia da funcionária. Eficácia e rapidez. O que se pretende num aluguer de viaturas. Certamente voltarei quando necessitar.

Big fucking mouth. Car rented for 4 days 89 € on expedition. Arriving they add us extra costs. I finally pay not far from 400 € for 4 days rental ... In addition, the model of the car did not correspond with the announcement

Simpatia e dedicação total dos colaboradores. Viaturas novas e limpas. Melhor Rent a Car de Portugal.