Guerin Porto Centro

Great customer services . All smiling and clear about renting details. I have rent there several times and always got a good service and car.

Nice, quick service. I rented vehicle for a 24 h period of time. Staff was extremely friendly and professional, they been helpful with picking up most appropriate car for my family. All took 10-15 min and I had brand new vehicle, renting with them been really good choice. Thank you.

Guerin as a rental- almost new car, clear rules, fast cashback, no problem with return, good prices. This office (i experienced different offices from guerin)- perfect information and customer care, explanation of everything even things that i hadn't ask but i felt with it comfortable. This people and conditions made it that i will come back with rental to Guerin for sure!

After the initial misunderstanding, we somehow managed to get a car we wanted. The employee first told us that our deposit of 350 euros (300 for the car and 50 for the electronic toll device) will be refunded in maximum 2 hours after we return the car. However, 48 hours afterwards, the 300 euros for the car are still not on my bank account and we were told it's going to take them a week (!!!) to give us back the 50 euro deposit for the electronic toll device.

The staff is friendly, but due to their incompetence and misinformation, my husband was charged for two rentals that I am now having to dispute with my bank account. The short of it: we reserved (and paid for) a rental online, presented the confirmation email to the representative, and were then told that he couldn’t locate the reservation. Instead of contacting the online services, the representative charged us for another rental and provided my husband with number to call to get the original charge refunded. When we later called, we were told that this is something that should be handled by a representative at the physical location. The run-around resulted in lies on both sides and we didn’t have time to clear this up before our flight so now I’m having my bank fight these charges. We shall not be using their services again when we vacation in Portugal.