Europcar

Very helpful staff, that spoke English very well, compared to me not being able to speak Portuguese. They always have a selection of different sized cars and never try to over sell a model up, which is good, compared to some other car rental companies used before. Have hired a car from them a few times, without any problems and it's always been a fast service when picking up and dropping off the cars. Hired a car during the Pandemic and everything was clean and well organised.

THIS PLACE IS LOCATED INSIDE THE MALL. Ask someone inside how to get to the top floor with your car, there is no sign to show you the way and when you'll think you will be at the right place, you will exit the interior parking and you'll have to drive another 10 minutes just to come back to the entrance of the parking. A nightmare to find the place BUT THE REASON WHY I GIVE 5 STARS IS : We had no issue with the drop off. It was super quick, the girl looked at the car for 20 seconds ! Also, we didn't got charge anything more than the highway tolls we took. Our experience was great compare to the horror story you can read online about other rentalcompany

Staff are great, quick and friendly, and the car I rented was ace. This is why I give 5 stars. Some advice for people picking up a car or dropping off: a) Pickup: It's best if you have someone drop you off without parking or take public transport to El Corte Ingles, then take the elevator down to Floor -2 (minus 2) and see them at the desk. b) Drop-off: Find an El Corte Ingles underground parking entrance marked with blue/white P and pointing down, take the ticket (you won't pay), and descend to Level -2 (minus 2). Signs saying Europcar with arrows will show you. Then find the designated spaces marked Europcar against the far wall. Do not go to "Saida" (exit). Spaces are near the Loja (Store) Entrance. This is also where you can find the desk. Staff came out to meet me at the parking space (probably there are cameras) before I could go in.

all staff are very friendly and kind. Europcar is in shopping mall B2. BUT!!!!! It is really really hard to find parkinglot entrance of shopping mall. I attached how to get parkinglot. I lost half hour to find entrance. it was night and to make matters worse it rained ㅠㅠ. when you visit here, do not search Europcar in your google navigation. set your destination to "star marking point" like attached map. if not, you will loose your fuel and fail to do Full-to-Full return.

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