First Rent, Comércio e Aluguer de Viaturas, S.A.

If you are thinking about renting a car in Porto from this company, PLEASE CONSIDER ANOTHER RENTAL COMPANY, there are many good. First Rent only look serious at a first glance, but once you have already returned the rental car back, the struggle starts and they charge you the deposit of €150! Almost 2 weeks after we had returned the car, my credit card was charged with the deposit and for the first time, 2 weeks later, I got to hear that it was obviously a damage at the car at the return, which was almost 2 weeks earlier?! I don’t know if this is the way the company earns their money, but they for sure leave unsatisfied costumer. Worth mentioning is also that the company rents cars from Citroen, so they are just some kind of middle hand with commitments to Citroen, which they care more about than you as a tourist costumer. I sent e-mails and called the costumer service about 22 times (!) and talked to three different customer clerks to get an explanation of the deduction, but no one could explain. It’s a wonder that no one from the company can call or send an e-mail or in some way let me as costumer know if they claim something is wrong with a returned product + that they plan to take money from the costumer without agreeing, is absolutely unbelievable and tragic service, even though they had my phone number and e-mail already from the booking. The woman from the company who picked up the car at the return directly from our hotel in the morning after, when we were still at the hotel, was about to call me (or send an e-mail or reach me via the hotel reception which was 20 meters away) if there were any problems. Of course, we checked through and around the car ourselves as well, but there were nothing to report. So we could have solved this on spot if the company would have behaved serious. The tactic of this company is then to simply not pick up the phone and ignore all e-mails until the deposit anyhow is already booked. Never use this company for rental services, there are so many better places to go!

Good afternoon, If any one is thinking of rent a car on this company please do not do it. I have one start as I could not give less than that. The representative of the First car rent on arrival did not give us any attention , exchange only few words with us and no clear message. 1 st she mention about the insurance that we can have full cover only for 10pounds a day. I did mention that I already did full coverage insurance with company online she said that they do no accept if anything happen they will take all the deposito. Any way we did and no problems 2 nd she mention that we can to pay 1,85 euros per day for the via verde. We did mention how does it works , she said you pai was c84 per day and do not need to pay anything else. 3 days after the check out they have charged from our account money and after invoice that was do the congestion charge. I had call and the representative , male , was quite rude saying that we understood wrong and his colleague did mention that we need to pay extra. But if she informed me that I would not accept and would avoid Moto way, lack communication to us. I did mention to him that as tourist she did not pass on the correct information, he replay saying you speak Portuguese and never been in Portugal??? This male staff does not have any knowledge as I can speak Portuguese however I do not need to be originally from Portugal. He did mention that all the countries residents needs to pay congestion charge when in and out of the Motorway. It is not true. Any way in the contract does say we need to pay all the congestion charge but says that the first care rent gives the device , does not mention that we need to pay the rent of the device. 3rd No petrol and the yellow light on. At midnight??? I did mention and again by email they have said that on the voucher does not mention the fuel however it does say the car comes with some Petrol . First car rent does not care about a costume not happy but I do no care even Very bad in all aspects from the beginning until the end.....

One of the worst car rental place in Portugal. Every year I rent a car in Portugal, to visit family and enjoy my vacation but out of all the times I have been in Portugal and rented the car this one as been the worst one. I meant to write this a while ago but it kept getting deleted. So firstly, when I rented the car a Fiat Punto black from this company back in July through August, I noticed how fishy it was. First off they do not even have an office in Yeh airport like they claim to be they have to drive like an hour away just to get there. I had to wait up to an hour to receive the car from them. Secondly when they gave me the car it was all scratched, dented and dirty. And that's not even the worst part when I got the mess of the car it had no gas by no gas I mean like it was on the reserve and at any time it can run out of gas. I had to drive on the highway with no gas and where the car can stop at any time to find a gas station. As I was at the gas station I saw the radio wasn't working and noticed that there isn't even an attena. Another thing I noticed is how the window wippers was all damaged and I the car had no water to squirt onto the windshield to help clean it. For the length of the vacation I had to deal with a horrible car. As I go to hand it in, they promised to meet me up and I even waited an hour and they didn't even show up so I had to just leave the car because they weren't showing up and I was gonna miss my flight. I called them up to 30 times and they had not even answered. As I land from my 8 hour flight, I get an email saying I was being charged for having no gas in the car giving it to them but they gave me the car for having no gas and they were being hypocrites, another thing they did was charge me for all the damaged that were already in the car and marked in the paper. They didn't care at all. It took over 2 weeks to contact me and they kept changing the price of the charges they were charging me for raising it up and raising it down. I was basically being black mailed by this company being charged with something I didn't do. In the end I just thought to myself that there's no reason to argue with them anymore cause there not worth wasting my time. My main point of this, is not to rent from this company and to avoid it at all costs. This isn't even the full story, this is just a short summary of it. Please be wise when renting and avoid companies like these!

It's a scam! They will steal your money after the rent is over! As other people wrote they will take 150€ for no reason from your deposit!! Please go to serious retal companies, this is not one of them

DONT rent a car here. 2 years after I rented a car here, FIRST RENT have withdrawn money 3 times from my Visa card - without noticing me. This is fraud!!!