Surprice Car Rentals - Porto

When we arrived, a customer already warned us that they had just tried to scam her by claiming non existent damages at a car. Would have listened to her, but we already hat a binding offer through a web-portal. However, we also had to pay 300 € extra for an insurance, we already had. They claimed that they wont let us go without this. I would suggest everyone to cancel the contract and try a more reputable company. Never had such a bad experice renting a car.

Absolute crooks. Returned a car to them after only driving it three times in a week and they charged me €910 for three tiny scratches that would easily polish out and I certainly thought too minor to point out on the pre-rental inspection. Avoid at all costs.

I totally recommendto big carefully, take photos of the car and all papers before get that cars, or you will have a big surprise, never seen people act like that, '' '' 'rapidly send the car on back side and papers chance' '' ':and try to take advantage of anything they could and pluss they justify car is cheaper what you speckled. That crack was right down on first paper when they pick the car up. Unfortunately the guy how's rent the car had covid 19 and I get the surprise for him. That after covid 19 and bad Christmas, will have to pay new window.

I used to fact that usually rental companies has mainly negative reviews. This time was absolutely different. Nice, polite, quick service thanks to Mr. without any attempts, push or threats to sell any extras. During rental I used paid road once by mistake (Google Maps claimed it was free) without paytoll device activated, I e-mailed them and they immediately allowed me to activate it (you need it, there are no boots on high ways) instead of paying 2x higher admin/fine fee for that. Check out in 2 minutes.

Very bad service. I would definitely not recommend. We had to wait quite sometime to get the car. They were a bit rude. The car is old and covered with marks. If you have the opportunity, go to some other provider. We have experienced better service in other providers by the airport.