Firefly Car Rental

Collected a car from Carl Airport 13 Sep - 25 Sep. Despite having some initial difficulty finding the desk & pick up due to lack of signage (they are just outside the airport perimeter, passed the other Rentals) they could not have been more helpful. After approx 10 minute wait, I was greeted with a warm and friendly smile. The car was ready, clean. The agent asked me if I wanted to upgrade...but wasn't at all pushy and accepted my decline. He showed us around the vehicle, gave us some tips for Portuguese driving, even came back to show me the hidden release for the fuel flap. Upon return, an agent showed us where to park the car. The same agent that had dealt with me on arrival welcomed us back. Check that everything had been OK. Checked around the car, checked the fuel tank was full, confirmed that there was nothing more to pay and suggested we had one final check that we had everything. Well Done. Hassle free and good price.

Update: FireFly Car Rental has handeled the rental exellent. I was not able to fill the tank (used1/4) because all tank stations were closed at 05.30h. They didn't charge the full tank but only the used gas. Despite I knew they would charge a full tank. Thank you for the service. This means for me 5 stars! I will return. Good service when we picked up the car at night. But because we had to pickup the car in the dark we had to check the car the next day by daylight. We noticed 2 damages on the rear bumper and reported this by email with pictures. But the mail bounced because the reply adres was unknown. Then we send it to an email adres given the night we picked up the car. No response. Then afther a few days I forwarded the email to Hertz and a day later I got a reply that the email was forwarded to the location. As of to day no reply from the Firefly location. We will see what happens when we drop the car of on saturdaynight. The location will not be open yet so we get the delivery report by email. If this is handled ok they will get 4 stars.

They stole my money. They'll steal yours too. Mysterious extra charges keep appearing on my Credit Card - the latest is 20 days after my visit to Portugal. No invoice, no receipts, no explanation - just theft. Just taking money from my Credit Card, hoping I won't notice. Hope it stops soon. Hope they stop stealing money from me soon. Very sad. It's sad that you just can't find an honest Company these days.

Great service nice and easy, not to far from airport but 5 min walk

Really felt fooled by this company. Things they said and what was written in the contract were two different things.... I will never book firefly again... Costed me several hundred euros....