Mahdia Palace Thalasso

Good food, cleanliness, beautiful territory

Do not be mislead with the beautiful photos or outside view of the hotel. It was one of the worst experience I have ever had regarding service wise. Starting from reception and ending with restaurant service everything is really bad. The only thing what we enjoyed was the clean sea area. Even it is pretended to be 5 star, it is not and I am sure will not return to this hotel. Several times had issues with reception, one of the few was ordering a taxi to catch a train. The receptionist told that it will take 10-15 min taxi to arrive, after 40 min wait, he still said that taxi is on the way and we told that we would miss the train, but in the last minute with all stress managed to organize a taxi and we arrives basically the minute the train left. The restaurant service is really rude and do the service as if they are the boss of the place. Even though it was saying restaurant is open till 9.30 pm, we were not allowed to eat since they were claiming it was until 9 o'clock. And they were very rude by saying we do not care if you want to talk to manager about it. We also had an issue at the 'A la carte restaurant'. The snobbish service guy brought the starter with the main dish, and again they pretend that it is normal and we have to accept it! A lot of things need to change there. Lots of guests had issues with (thanks God we did not see one) big cockroaches in their rooms. Besides that we were terrified to hear the stories of the single ladies who visit the hotel. Apparantly if the service people see that you are alone, they would harass you asking your Facebook or they expect to have invitation to the room. We were so shocked with all of these. We just thing that it would be useful for others writing all the things and informing them.

Nice place. Holliday Darling the Covid situation. This Hotel Is Safety place for all.

Hotel has grand façade and entrance lobby. However general standard of hotel is poor, lack of maintenance and reinvestment. Not clean hotel, pool area looks great but too many damaged tiles not repaired or replaced makes it dangerous. No lifeguards or safety equipment. Beach very unappealing, ankle high in Camel pooo! and only a couple of meters wide at high tide. Food repetitive and aimed at Tunisian tourists, limited alternatives to Tunisian stews and pickles. Breakfast likewise. Service not good in all areas, there is definitely double standards where Tunisian or Arab speakers are priorities above all others, even the Russians !! I will not be surprised if the main UK holiday companies do not drop this hotel in 2020. best avoided. Tunisia seems to be suffering new government and reforms and the tourism industry is suffering generaly. There are far better places to go .

A very nice hotel. Visitors can enjoy the stunning sun rise here. However, some facilities in the room should be maintained and fixed more often. For example, the door of some room may not be able to be closed smoothly.