Vakan

Across the threshold of this service center there are accepted feelings, but they disappear without a trace after communicating with its employees. It is seen that the management of the service center has created all the conditions for work, just take it and work, but no. The girls confidently show their negligence and indifference to the client. I came to you hoping to hear a qualified answer, troubleshooting options, the cost of repairs, I was ready to pay the cost of repairs. Instead, I spent 30 minutes looking at how you talk on the phone, correspond in a messenger, or constantly run to a nearby office leaving your workplace. I pay 100 UAH. for "we will not repair the phone, because we can not order the required fee and how much it costs, we also do not know." When I received the phone, I remembered an anecdote: The patient's autopsy showed that the patient had died from the autopsy. I DO NOT RECOMMEND THE VACAN SERVICE CENTER

Three years ago I contacted them with two buggy Samsung tablets, which stopped working normally 1 month after the warranty expired. After paid diagnostics, I was persistently recommended to replace the entire filling of the tablets, arguing that the problem with video chips and it is impossible to change them in isolation. The price for repairing one tablet was about 60% of the cost of a new one. Elsewhere, they identified a problem with the memory block, the repair cost several times cheaper, the tablets work. It is not clear how it is.

Excellent service, done quickly and efficiently, polite attitude towards our client. The Samsung service center made a very good impression. A defect was repaired on a TV 7100 of 2019, the 55th diagonal, the guys changed the matrix under warranty, they go to a meeting, and this is the most important thing. I wish all employees of the Wakan city of Poltava a good New Year mood and Christmas warmth 😉👍

JV Vacan always worries about every client, promptly responded to my problem, on my redmi airdots fell off the contact that needed to be soldered. Quickly within an hour it was solved, and pleasantly surprised by the free repair, as a regular customer. Thank you, I recommend.

CAREFULLY DECEIVE! He brought a poppy for repair. Under the contract, diagnostics for a week. I was diagnosed with him for 21 days. Nobody called, did not say what happened to him, did not ask if it was possible to do something, etc. They did the cleaning themselves, to which I was indignant and they told me that they would not take money for it. As a result, I come to them, they tell me that they will not repair it, they wrote the diagnostics "PRELIMINARY, you need to replace the video chip" (you could just as well write "your computer broke down beforehand"). They said to pay for the diagnostics 250 UAH, and in the certificate of completion they wrote 250 UAH for cleaning. Terrible service. I did not expect that the service center of many well-known manufacturers will have such a level of service and deception. I really hope that this comment will be noticed by the management and draw conclusions. Answer to answer so to speak) In 1 all cases of communication with you were on my initiative, you never called, did not inform about what you were doing or what was wrong with him. At 2, I did not refuse repairs, and you yourself said that you will not do this work. The 3 defects on the screen (as you say stripes) have never been there and are not present now. At 4 I will repeat it again. Listen to your notes and hear about what I was told that I would pay only for diagnostics. Judging by your contract, after 7 days, the diagnostics ends. I was told about a preliminary breakdown after almost 3 weeks, and then only because I called myself. At 5, during quarantine, you worked and that's a silly excuse. At 6, while I was picking up, I was told the diagnostic fee. But as a result, in the act of completed work, they wrote me a payment for the "cleaning". At 7, what state he is in should not bother you at all. It interferes with work - call to clarify, then just do it. With such success, you can complain about any breakdown, change the entire internal box without notifying the owner, and issue an invoice for a couple of tens of thousands. And finally: if you were not too lazy to write such an aggressive response, then I will not be too lazy to do everything possible so that as many people as possible find out about this situation and draw their own conclusions.