StarBus - Пассажирские перевозки, заказ автобуса и микроавтобуса Харьков

The trip has never been worse in my life. I went to the Iron Port from Kharkov and back. I chose the exact places that I need on the site. The way there - and my place is not there at all. Ok, maybe some kind of failure. But on the way back - generally super! My flight was canceled, they don't call me, they just write the message "Flight canceled, contact us." And this despite the fact that I have already paid. Is it possible that her company can even recruit a client in such cases? You have to move your res with departure earlier or later. I transfer it to later, while focusing the girls' attention that it is important for me that the seat is on the driver's side by the window. They promise me that yes, there will be the penultimate seat at the driver's side window (note, this is no longer a technical glitch on the site), this is a person who receives an incoming call from a client whose flight was canceled through no fault of his, and he was not even called! I incur additional expenses for extension of housing for a few more days and others and so on. There is a bus station and a bus station at the address indicated in the message. As it turned out, I came to the bus station, there is no bus. I am writing to the operator that there’s no bus, it’s running on time, and something needs to be decided. Again, the answer only in the vibe is a very informative "landing". Service is great! I call back. The answer is the same. Please consult me ​​- and the answer is the same again. Sociability has not let anyone down yet, I find out at the bus station, nevertheless I go to the bus station, upon arrival, I listen to the delights from the driver that I could not find the bus. I tell him that there is one address for both the bus station and the bus station. To which the answer - "Well, de, the bus station, as in the ticket!" - and points to the bus station. Great, isn't it? And then the landing begins, my promised seat on the driver's side is the penultimate one at the window - this turns out to be the last seat on the other side. To which the operator's answer is "Ask to change)". Are you seriously? I paid for the flight in advance, it was not my fault that the cancellation was made, YOU offer me a transfer, I agree, because everything has been paid for, he has additional expenses, the only thing I ask for is a seat from the driver's side, do you promise what? And then there was a general mockery. Of the 14 hours of the flight, the first stop was SIX hours later, in which the passengers were, of course, unhappy, and if you also take into account that we stopped on the highway and sat in a hot bus with the air conditioning turned off and waited for the driver to choose melons-watermelons, then the answer is driver to our "make stops more than once every 6 o'clock, there are children, pregnant ...", we received the answer 'stops are not included in my schedule, I have a schedule. "Seriously? So melons-watermelons are registered in the route sheet, and sanitary no stop? The air conditioner is turned off, from behind you can simply die from the heat and the inability to breathe, then, when you are all wet, the air conditioner suddenly turns on to the maximum, and we played 14 hours of the game "dress and undress". I think that half of the passengers on the flight on which I was traveling back, alas, will never turn to this particular passenger transportation company again.

FULL RESPONSIBILITY !!!!!!!!!!!! WHEN CALLING WITH THE DISPATCHER IN THE MORNING THE FLIGHT SHOULD BE KIEV - STANITSA LUGANSKAYA !! BUT !!!!!! STANDING 1:30 IN THE FROST IN POLTAVA (ATL) HOW IT WAS NOT A BUS, even though in the morning I was told that everything was all right !! NO ONE ANSWERED TO THE NUMBER OF THE HOT LINE, CALLED FROM DIFFERENT NUMBERS !! No answer, no hello !! Everything for the client !! Continue in the same direction and you will succeed !! Well done !!! In general I DO NOT RECOMMEND this sharaga to people who respect themselves and their time !!

I am very glad that that year we went with friends to the Iron Port by your bus, the conditions are simply gorgeous !!! The trip was calm, comfortable, the driver drove carefully, everyone was happy, thank you, we will ride with you!

Last year we traveled by your buses, and this year we decided not to change traditions, and did not regret it a bit. We drove from Kharkov to Berdyansk, the bus was a double-decker blue, the children were delighted, the cabin was clean, the air conditioners worked. was important). It can be seen that the company is growing and getting better every year. Thank you from all our family for a wonderful vacation!

rode 11.07.20 Berdyansk-Kharkov. of the minuses: the place of departure was not exactly indicated (the message says "from the railway, opposite Silpo", but in fact the landing was carried out from the neighboring store house, 300 meters I had to run with a suitcase); it’s not entirely clear with seat numbers and seating arrangements: initially it was indicated about free seating arrangements, but after payment, tickets 8C and 12C appeared on the tickets; at the bus station, a conflict arose between the passengers because the tickets purchased in advance with seats from people did not correspond to the seats on the driver's list, stood for half an hour until the driver gave way to a pampered couple who did not want to go at the very end on a solid row of seats, their a place; the seat reclined, but the cartridge sticking out of the seat belt was sticking out and it didn’t go down. from the pros: despite the delay due to the scandal, instead of the announced 5.30, the bus was on Sovetskaya at 5.00; the air conditioner worked well, if desired, you can turn it off individually; stops at good gas stations at reasonable intervals in time and without extra time.