Van Contracting, Inc.

My wife and purchased this house in 2014. In the fall of 2016 we discovered that out furnace needed the burner replaced. Van said that the furnace we had may hard to find a burner. The furnace and outside air conditioning unit were old. It was time to have them replaced. We decided to get a heat pump to lower our cost of LP gas. Van Plumbing and Heating installed the heat pump.nnAbout once every 2 weeks the furnace “lost its brain” and would run hard. We turn off the furnace and restart it and it would be okay again. We called Van’s and there were very responsive. They spoke with the manufacturer and they sent a new wall thermostat. However, the problem persisted so we called them again. Again they were very responsive and came out to assess system.nnThe problem was difficult to troubleshoot. So they called the manufacturer and they sent up a company representative. He thought it was probably control board in the furnace so they swapped that out. Unfortunately the problem persisted and they continued to swap out boards to no avail. We have a two zone heating and cooling system so they put in new dampers. Vans were very responsive and were very persistent. I am sure they suffered a financial setback, but they never gave up and never complained.nnAfter many visits from Vans and the manufacturer’s representative, they found the problem and they fixed it. We have not had any issues since and the heat pump works great. Obviously the electric bills increased somewhat, but our LP gas bills were reduced considerably.nnVan’s Plumbing and Heating were very cooperative and responsive, and I would recommend them in a heartbeat.

Vans crew was very polite and professional. They showed up as scheduled and completed the installation as requested. Cleaned up everything when complete. If needed I would definitely hire them again.

My toilet was loose so I had Van Contracting come out to fix it. He had to pull the toilet and fix the floor. It’s perfect now, and the plumber left my bathroom as clean or cleaner than before he was there. I will definitely use them again!

I called Van contracting and HVAC for help in installing a new HVAC system. I started on the project my self with the help of u-tube and soon realized, I was way in over my head. After calling Vans, I was greeted with the upmost reassurance of a business, that they would be able to help me out. When the techs showed up to the house, on time, they were the nicest people I had the pleasure to deal with. I have employed approximately 200 employees in my past businesses, and I was very impressed how vans screening was to hire such knowledgeable staff. Keep up the great work over there Vans.

We had a good relationship with Vans until we had to deal with the owner. He treated us like an inconvenience. He didn't show up to the appointment. We call and he arrives next day to email quote same day. 4 days later we call with no quote. He emails quote 1.5 hours after we called trying to say he already sent it- it was not itemized, just a max $ amount and that's it. The most unprofessional interaction in my life. Incredibly rude. We will no longer do business with this contractor again.