Amtrak South Bend Station

Small station with comfortable waiting area and more than enough space. Bathrooms are small and sometimes a bit dirty but usable. Staff is always very friendly and accommodating. They provided assistance to my disabled mother by giving her a ride to the train car to ensure she got on okay. I saw some people leave their cars there for a few days while they're gone. I'm not sure I would do that with the type of neighborhood that is nearby.

Girlfriend showed up to to catch her train. To say the ticket agent at the (micky) is inept at her job is an understatment . First she tried to say the could only accept cash for checking the luggage. A phone call to a amtrak customer service rep the ticket agent was told to accept the credit card and check the luggage. The ticket agent then refussed to answer any other questions about the train being an hour late , estimated arrival time of late train anything. When my girlfriend informed the ticket agent that the train was almost there and asked about her bag the ticket agent told her to leave the bag in a area and the ticket agent would get it on the train. This entire time it sounded as if the ticket agent was on a personal phone call in the office. Needless to say say the Agent never left the office , luggage didnt get up on the train and was left at the station. As soon as my girlfriend realized what happened . I immediate called the station and talked to the Agent (micky) who tried to say that my girlfriend had forgotten her bag, which I know was false as I was on video call the entire time she was at the station. I told the agent this , she put me on hold , then hung up the phone. I teied calling back several times trying to resolve issue . Agent would answer and hang up . was informed condutor was trying to call and was getting same. My final impression : the agent tried to charge cash, so she could pocket it. when that didnt work she made sure to make it difficult on my girlfriend by not putting the bag on the correct train. Impolite, unprofessional and needs to be promoted to customer

We had the pleasure of arriving here after a 20+ hour ride and were greeted by a smiling, helpful and competent employee by the name of Nancy! So rare to come across and yet she acted like it was her pleasure to be there. Thank you from the Sullivans ud83dude0a

I think the waiting area should be 24 hours that way people who have to drive for hours to get there have a warm place to wait when it cold or on hot days have a place to sit to keep cool

The Amtrack Staff at South Bend are very conscientious, helpful and pleasant. The station is not large or new, but it is comfortable and meets all the needs. I really like this station!