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Massage Envy

1517 NE Broadway, Portland, OR 97232, USA

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Detailed Information

Place Types Beauty salon
Address 1517 NE Broadway, Portland, OR 97232, USA
Coordinate 45.535256,-122.650038
Website https://locations.massageenvy.com/oregon/portland/1517-ne-broad
Rating 3.8
Compound Code G8PX+4X Portland, OR, USA

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Reviews

Esther Berg (03/13/2020)

The ladies at the front desk were very welcoming and kind. The massage on the other hand was pretty terrible. I didn't want to write a review because I know that sometimes people have rough days and get tired however, I did reach out the store directly and never got even a response or acknowledgement that my experience wasn't great and that is why I am writing a review. I had scheduled a 90 minute massage, the therapist was late to bring me back and only did a 70 minute massage. The massage itself was okay... I had requested firm to deep pressure on my preference sheet and the therapist gave me extremely light pressure and then sometimes semi deep pressure. The masseuse didn't ask once if the pressure was good or not and I figured they are doing their job and will ramp up soon. That never happened and I felt uncomfortable the whole time in the room.nnWhat really bothers me is that when I reached out to tell the store about my poor experience I wasn't even acknowledged. I wasn't rude, I didn't ask for a refund and I didn't blow up on them, I just wanted to share my experience and get acknowledged. I have yet to hear from them. I will never go here and I will never recommend this place.nnRESPONDING TO THE OWNER RESPONSE: I did contact the franchised store directly and was not acknowledged.

Cortny Rector (02/20/2020)

The front desk ladies were very helpful and sweet.nI had the best massage I’ve had in a long time from Andrew. He listened to me and did a custom massage. I left feeling like a million bucks.nI would like to see reusable water/tea cups, though. This is Portland! I’ve also been to some locations that have real hand towels in the bathroom and give you a hot towel after to clean off the oil. 1 star off for sustainability

Arman Davtian (12/20/2019)

My wife and I had a great experience at this location. The massage was great and therapist were knowledgeable and very professional. We’ll definitely be coming back to this location.

M (08/07/2019)

I scheduled a 90-minute massage, and the voicemail I have confirms that my appointment was for 90 minutes. I got there today, things went great, the massage therapist was lovely, and then she said my time was up. I told her no, I scheduled 90 minutes. She said her info said it was 60 minutes and she had another client coming in. She also said this has happened before with the front desk messing up appointments, so I should talk with them. When I went to the front desk to pay, the lady kept apologizing but said there was nothing she could do. When I got home, I called to speak to a manager. The front desk gal answered, took down my number, and said she’d explain everything and have the manager call me in a few minutes. Nobody has called me. I left more upset than when I came in. I don’t recommend wasting your money here.